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Returns

I sold a dress on the 6th October now the buyer wants to return it as it does not fit. Am I obliged to accept her request and have the dress returned and the money refunded?  The dress had the right size and measurements.  I posted the dress out on the 7th October, so it has been over week since she has notified me

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Returns

Are you obliged to?

 

No

 

Unless your terms and conditions say that you accept refunds in this instance.

 

 


Some people can go their whole lives and never really live for a single minute.
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Returns

If your listing states no returns then as long as the measurements are correct then you do not have to accept a return however I consider it good customer service to offer a return of item price only if a buyer returns an item in the same condition it was sent in. I also offer the alternative of using my description and photos if they want to resell it to try and get their money back.

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It says in this book I am reading that by 2065 80% of women will be overweight.

See what a trendsetter I am?
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Returns

Many thanks for your answer.  It has been resolved.

 

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Returns

Thank you for your solution, the matter has been resolved and I am happy with the outcome at the moment

 

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