Revising invoice to add postage to item price

[thesoulyearns]

New years greetings to one and all. 🙂

An item has already been bought (not paid for yet), but the buyer is asking for the postage to be revised to free post with it added on to the item price. E.g. $10 order with $5 postage, revised (after placing the order) to be $15 with free postage.

Sometimes there are discounts available and they only apply to the item price, exclusing postage. Cheers. 🙂

[lyndal1838]

Perhaps you need to read the OP again Cats.

The last line indicates that the buyer wants to take advantage of a voucher that does not include postage....which is exactly what has been discussed throughout this thread.,

[thecatspjs]

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@lyndal1838 wrote:

Perhaps you need to read the OP again Cats.

The last line indicates that the buyer wants to take advantage of a voucher that does not include postage....which is exactly what has been discussed throughout this thread.,

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I have read the last line.

I do not interpret it as anything sinister. 

If the buyer had contacted a seller pre-sale maybe a different scenario might be the case- but giving the buyer the benefit of the doubt, sounds like they are fairly clueless - given they think a seller can adjust an invoice to roll post in.

[padi*0409]

cats, as slr has said already the only way to get a definitive answer to this would be to ask CS/Trust and Safety, but that could open a can of worms that would be best left unopened.

From what I can see the relevant policy implies that what soul wanted to do/did could be against eBay's voucher policies.

Quote:-

9 - eBay reserves the right to disallow or reverse a discount in circumstances where it believes a sale or purchase of any item as part of this sale has not been made in good faith. This includes any collusive conduct by buyers or sellers or any other conduct which eBay considers unfair or untoward.

[lyndal1838]

So if you give the buyer the benefit of the doubt because they assume the seller can just adjust the postage on the invoice then surely the seller can take the opportunity to say they cannot do it after the sale and that it is not really in the spirit of the voucher anyway.

Instead the seller is quite happy to be complicit in the deception and is happy to cancel the sale and relist.

Oh well, takes all sorts to make up the ebay.

[thecatspjs]

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@lyndal1838 wrote:

So if you give the buyer the benefit of the doubt because they assume the seller can just adjust the postage on the invoice then surely the seller can take the opportunity to say they cannot do it after the sale and that it is not really in the spirit of the voucher anyway.

Instead the seller is quite happy to be complicit in the deception and is happy to cancel the sale and relist.

Oh well, takes all sorts to make up the ebay.

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I think your remark is out of line. 

I think taking time to work with a buyer to get them their expected outcome, is an admirable quality.  eBay created the promo - did not let sellers know that they had, nor sent an email or communicated in another way to sellers with the terms and conditions that applied.

A seller is stuck between a rock and a hard place with the way eBay works.

Your expectation that sellers should know about offers made to buyers let alone be able to access the fine print of these offers made available to buyers (and often hidden from sellers or the selling manager view they access by) is out-of-touch with the reality of selling on eBay.

[k1ooo-slr-sales]

padi, I received the Tradies Back to Site discount email today.  I looked at the T&Cs for this Tradie promotion and noticed Clause 8:

8 - eBay reserves the right to disallow or reverse a discount in circumstances where it believes a sale or purchase of any item as part of this sale has not been made in good faith. This includes any collusive conduct by buyers or sellers or any other conduct which eBay considers unfair or untoward.

Now, I am a pretty OC person in some aspects of my life, one of which is reading T&Cs for offers and vouchers I receive on eBay.  Until this last week I can't recall seeing this sort of clause in T&Cs of other eBay offers/vouchers before.  Maybe it is a new thing, maybe I have read it but taken little notice of it before, not sure.

A seller can cancel and relist with free postage to enable a buyer to access a discount they would otherwise not have got, but the contentious issue is whether eBay would allow this.  Without asking eBay, any definitive position of either stance would be is pure speculation.