absolutely disgusted by ebays lack of process and consistency. Had one buyer open a case because the item was still in transit then escalated it. Of course ebay gave refund. 3 days later the tracking showed the item delivered. We opened an appeal but ebay claims that they can not refund because the case was closed!!! I asked them where does it say in your policy that you can not grant the appeal on that reason. There was no reply!! outrages much!!.
This is all the info found about appeals on ebay; " Here's what we found for "Appealing a decision on a case as a seller"
If you're unhappy with a decision on a case, you can appeal within 30 days of the case being closed.
You'll need to provide new information in your appeal, which may include:
Tracking details showing the buyer received the item. If the item sold for more than $750, signature confirmation is required.
Photos and/or documents showing the item matches the listing description
Proof the buyer received a refund before the case was closed"
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No use trying to contact ebay as all you get is different agent from phil who will give you generic responses.
Ebay post estimated postage times generically. They do not correspond to reality at all. Each country is different. While some services get to UK or USA in 10day , others need more than 4 weeks due to poor customs service. We advised them of that and ebay’s response was that the dates are set by Australia Post, not them. Its an absolute nightmare each time a parcel does not get there within the time ebay estimated, it is deemed late. Or buyers assign blame to us not knowing that we do not post these date nor we have any control over them. Long story short ebay post estimated dates and when parcels not delivered by these date they make the sellers pay for it. God forbid should ebay take responsibility for anything.!!
Enjoy ebay your monopoly in the market. It won’t last for ever! As soon as amazon or a new comers opens up we are so out of there!
