Seller beware ebay trick to please customer and really **bleep** me off

[igrabaustralia]

I have recently receive an order for some bulk items,  customer choose express post and only pay for $4 for express post,  i was shocked and call customer immediately to clarify the situation,   postage is FREE for regular post not express post and customer claimed as they are ebay plus user then they can choose to pay only $4 for express post,  but my rate table is $13.95 for first batch and $3.95 for each additonal batch.

I contacted ebay and the customer service seems not understand the situation and may be just do not care,  even i tried half hour to explain,   they just want to quit the chat and ask to leave every min "I have not received response from you since last 2 minutes or above"

My point is that why ebay can offer cheap express shipping  to please their plus user and ignore seller's rate table without and cost to do so??????  Can i escalate the case or complain to an ebay upper level managment team, the customer support seems not well trained and neglect their customer.

[imastawka]

Did you read the T & C's when joining ebay plus for sellers?

 

Express postage contribution

When an eBay Plus member buys an item from your eBay Plus listing, they'll get a free upgrade to express delivery if they're in a metro area (some category exclusions apply).

To help sellers with the additional costs of express postage, eBay contributes up to $2.50 for items up to $15, and up to $4 for items over $15. For example, on an item over $15, if you're charging $2 for the express upgrade, we'll cover $2. If you're charging $7, we'll cover $4.

If an eBay Plus order includes multiple items, the express postage contribution is applied once per SKU, rather than per item, with a maximum of 2 contribution amounts per order. For example:

• On an order for 3 identical printer cartridges, we'll cover up to $4
• On an order for 2 identical cartridges and a mouse, we'll cover up to $8
• On an order for 2 identical printer cartridges, 1 mouse and 1 USB stick, we'll cover up to $8

The express postage contribution is applied automatically when the buyer pays for their order, and for many sellers this will cover the cost of the express upgrade.

Selling with eBay Plus | eBay

[p9games]

Ebay plus still a thing?  Who knew?  lol

[igrabaustralia]

imastawka

You know better than the ebay customer service

[igrabaustralia]

where can i see the contribution? 

[sandypebbles]

Fellow members here almost always do

eBay CS just read from pre-written scripts that most closely match the question being asked

Or else questions go into their 'too hard' basket so they tell you someone will get back to you (or just simply end the chat)

[imastawka]

---

@igrabaustralia wrote:

where can i see the contribution? 

Sorry, I have no idea.  Have you read the entire link I gave you?

If you feel hard done by concerning ebay plus, you could extend your handling time to make your listings ineligible for ebay plus.

Just a thought.

---