Selling account restricted permanently

[jpamboris]

Hi all,

My selling privileges were restricted yesterday because of the new ebay ratings. My DSR was very good but i had several cancelled transactions because of an item that i ran out of stock.

I know that i should not have something listed that i did not have avaialble however this was only for a short period (7 days). Most of the buyers were happy to wait for this dvd but there were some that wanted it cancelled and refunded. Now i feel like i should not have communicated to these buyers as i would not be in the position i am in right now. But yes, i advised all these buyers that i ran out of this title and i would have it within 7 days but i am happy to refund it if required.

I have never used the ebay inventory manager tool as i have my own system that i pay a subscription for to manage my stock levels and ordering.

I contacted Ebay customer service yesterday and was advised from their call centre in the Phillipines that this decision was final and irreversable. I argued that i was a loyal ebay customer for 10 plus years. Had paid all my fees (approx $500.00 per month) on time without delay, had feedback of >99% and my DSR's were of a high standard. I also mentioned that my rating changed on 20/08/14 and that i had 20 days to try and fix this before my account was suspended. Their response to this was "we understand but the decision is final". I then asked to be transferred to comeone who was based in Australia and who had the authority to do something about this. The response was that they support the Australian opertations and there was no one else i could contact.

I have sent an email via Ebay last night in the hope that it would get escalated somewhere but the call centre i spoke with.

Has anyone else been in this position and if so who did you contact and what was the outome?

Help and assistance needed please?

Regards

John (In2 DVD)

[jpamboris]

Please check your facts very carefully. My account was not cancelled due to low DSRs. The lowest DSRs were 4.9. My account was cancelled because of the number of cancelled transactions.
And as for feedback, there were 2-3 that left bad feedback because of this but my overall feedback is still 99.6 of >12000. To achieve that you need to consistently provide good service.
I placed my store in holiday mode earlier this year as the wife and i went overseas on a holiday. We were expecting and thought we would not get the chance to do it after the little one was born. Anyway, when your store is in holiday mode, there is a message that this seller is away and if you purchase the item there will be a delay in sending the item. Do you know how many buyers did not even pay attention to this and left me negative feedback because the item was not sent for a month? Did i kick up a stink? Should it be different when the shoe is on the other foot?
are you sure you are not one of the robots i have been speaking with in the cal centre?

[imastawka]

It is starting to sound like englishrosegardens works for ebay,  lol

[cherry*135]

englishrosegardens wrote:

What harm did the buyers suffer? 

How do we know how many hours of research the buyers did before they decided who to purchase from? 

How many wanted the item to give as a present by a certain date? 

How many only went ahead with the sale because it was too much bother to do all their buying research over again?

More speculative questions.

No one here, not even the OP knows the answer to those so what is the point of them?

[5kazam]

With respect Catspj's, shouldn't the rules apply to ALL eBay sellers - including the corporate giants.  There should not be two sets of rules - as pointed out in donnashuggy's posts above.

I'm not saying OP didn't stuff up, but with all the other threads around at the moment about shill bidders/accounts reinstated - you know the ones I mean - it seems an over the top reaction to deal the death blow to someone with such a long time selling account, good FB, etc.

And after all, we are all only human - none of us are pefect - we should be able to make an error or two without having the lifebuoy thrown over without a rope.  But I guess we will read that in eBay's new policy guide - lifebouoys only, no rope!!!

[jpamboris]

No, i acknowledge that having items listed that i did not have is wrong. However let me be very clear on this, of the 700 listings i can assure you that i have 695 in stock now.
I have sent an email to ebay advising that if my account is reinstated that i would use the inventory tool.
And does this warrant permanent suspension???

[punch*drunk]

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@donnashuggy wrote:

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@punch*drunk wrote:

The fact that ebay protects the big sellers doesnt justify other sellers doing the wrong thing. Its a totally separate issue and its always gone on, look at that machinery company with the magically disappearing neg feedback.

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I think it is relevant when you find yourself restricted and would make an excellent shake up of eBay. I'm a bit over making excuses for eBay when they treat sellers harshly and promote far worse sellers in prime positions, there is no denying this fact as it is in your face.

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Donna I feel for you, your restriction is unwarranted but the same cant be said for the OP the violations were deliberate, and in my opinon, give all ebay sellers a bad name. He had my sympathy too but his apparent inability to understand his error makes me wonder.

It would only take one dispute to restrict my account and considering I had one about a month ago that I refused to be held to ransom over I'm probably lucky not to be restricted myself.

[punch*drunk]

No, i acknowledge that having items listed that i did not have is wrong.

Thank you, please disregard my above post then 🙂

[englishrosegardens]

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@am*3 wrote:

englishrosegardens wrote:

What harm did the buyers suffer? 

How do we know how many hours of research the buyers did before they decided who to purchase from? 

How many wanted the item to give as a present by a certain date? 

How many only went ahead with the sale because it was too much bother to do all their buying research over again?

More speculative questions.

No one here, not even the OP knows the answer to those so what is the point of them?

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I was only answering your pointless question.

[cherry*135]

There are 9 sellers in Aust of the DVD which was out of stock.. it wouldn't take hours to research and then decide which seller to buy the DVD from.

So it is OK just to make stuff up as you go along and react badly when someone queries it?

rosegarden wrote:

A lot of buyers would have been a bit disgruntled but would have told him they were happy to wait, simply because there wasn't much point carrying on about it.

am*3 wrote

That is pure speculation

[5kazam]

I apologise.  This is what I read

The OP received 2968 selling feedback in the last year.  Even if you ignore the transactions he got no feedback for, 5% would be 148 defects.  If you add something on for the transactions that he got no feedback for, that would take the number of defects higher still, so he obviously already had a LOT of defects before the Popeye incident.

Seems a little different to what you say you said.