Selling account restricted permanently

[jpamboris]

Hi all,

My selling privileges were restricted yesterday because of the new ebay ratings. My DSR was very good but i had several cancelled transactions because of an item that i ran out of stock.

I know that i should not have something listed that i did not have avaialble however this was only for a short period (7 days). Most of the buyers were happy to wait for this dvd but there were some that wanted it cancelled and refunded. Now i feel like i should not have communicated to these buyers as i would not be in the position i am in right now. But yes, i advised all these buyers that i ran out of this title and i would have it within 7 days but i am happy to refund it if required.

I have never used the ebay inventory manager tool as i have my own system that i pay a subscription for to manage my stock levels and ordering.

I contacted Ebay customer service yesterday and was advised from their call centre in the Phillipines that this decision was final and irreversable. I argued that i was a loyal ebay customer for 10 plus years. Had paid all my fees (approx $500.00 per month) on time without delay, had feedback of >99% and my DSR's were of a high standard. I also mentioned that my rating changed on 20/08/14 and that i had 20 days to try and fix this before my account was suspended. Their response to this was "we understand but the decision is final". I then asked to be transferred to comeone who was based in Australia and who had the authority to do something about this. The response was that they support the Australian opertations and there was no one else i could contact.

I have sent an email via Ebay last night in the hope that it would get escalated somewhere but the call centre i spoke with.

Has anyone else been in this position and if so who did you contact and what was the outome?

Help and assistance needed please?

Regards

John (In2 DVD)

[5kazam]

Okay, so I forgot the 'cha'.  As said above - human, can make errors.  Hands up all those who've never made one.  

[donnashuggy]

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@5kazam wrote:

Okay, so I forgot the 'cha'.  As said above - human, can make errors.  Hands up all those who've never made one.  

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I make mistakes almost every day and often more than once a day, so there 🙂

Sometimes you can open a box of stock to find it damaged, your supplier doesn't have more etc. That is not a mistake, it's called life!

Thank goodness the majority of buyers are understanding when things go wrong.

Here is another huge Australian seller that obviously has stock issues http://feedback.ebay.com.au/ws/eBayISAPI.dll?ViewFeedback2&userid=the_nile_au&&_trksid=p2047675.l256...

I also haven't read all the thread but sometimes you just get a run on a particular product and you miscalculated for whatever reason there are too many variables to list.

[imastawka]

199 negs in a month.  And a lot of them are for selling stock they didn't have

oh, and they sell dvd's

[imastawka]

edit: Double post - dunno what happened

[go-tazz]

This is all part of their "forward" thinking.

Defect the smaller sellers so they will sell elsewhere,(GT would be their preference),

Promise the B & M sellers anything so they'll selll online via eBay,(they wont be given defects as that would

restrict them).

Let Chinese sellers and scammers list as many fake and prohibited items that they can,(as long it's making

money for eBay it will be encouraged).

Encourage shill bidding so that eBay gets a higher return.

Remove all T & S agents as they wont be needed.

Their goal?

To make as much money as they can via any unscrupulous idea they can come up with,(it doesn't matter who

gets hurt as long as the financial outlook looks good to the shareholders).

[mbselections00]

Sums up the current situation very well -  particularly  :-

It doesn't matter who gets hurt

[lousbloomingarden]

Doh...Im so thick...Of course, they bought Gumtree for the casualties...So smart ...sooo callous...soo faceless...

[mbselections00]

And what's the bet they start introducing fees there soon ?  They'll turn it into a mini eBay !

[lousbloomingarden]

I know its weird but when I found out eBay bought gumtree its like eBay............finish the sentence if you like..I cant say it

[thecatspjs]

I doubt it.

I know for interstate and country areas gumtree works well, but in metro Melbourne they will need a massive clean up before a signficant number of small business sellers would ever list there. 

Some of the advertisements on there ....  eeewwww.....