Should I cancel this sale - TODAY?

[smiling-buying]

Hi....I have an auction style sale that ended on May 29th.....one successful winning bidder and I'm fine with that....BUT.....

Buyer hasn't done checkout - hasn't paid - hasn't replied to 3 emails.

There is a kind of amnesty on sellers getting defects or negs for cancelling auction style sales --- if done so by about 5pm AEST (I think) - today. Its cos of the whole change of password stuff - buyers may not be able to log in or something - I don't know.

I've been on the phone twice about this with vague answers.

My gut says I should cancel the sale ----- an email sent out to sellers and what I've been told on the phone says I will get my fees back and negs removed should I do this by this arvo.

But....it is sooner than I normally get wired about stuff. And it is a cancellation not an UPI dispute. Doing it this way means if the buyer is "innocent" so to speak....they won't get a black mark, but they will with an UPI....but am I doing the right thing?

I HATE this stuff.

If it was just a normal so-far-UPI......I would wait a few more days then open an UPI dispute....but I won't - apparently --- have the same "protection" against a neg.

What would you do?

I only have a couple of hours to decide on this.....help !!! Please !!!

Kitty ...venturing out to the boards for some broader feedback......

[curraone]

i don't think you have a choice - it reads to me that the item needs to be paid for - for some reason best known to ebay

Sellers can also cancel any auction-style listings that ended in a sale between 11:00 PM AEST on Wednesday, May 21, 2014, and 4:59 PM AEST on Sunday, June 1, provided the buyer paid with PayPal and we can verify through PayPal that the buyer's full payment has been refunded.

[smiling-buying]

So it's an UPI case or nothing?
Cancellation isn't an option?

If that's the case then do I just open a UPI thingo today instead - and take what flak I get?

I dunno.....yeah I wondered about that wording - explained it all to the TWO CSR on the phone and feel I was kind of led astray a bit....

*sigh* (or Grrrrrrr.....)

[digital*ghost]

I'd open the UPI - if the buyer doesn't pay, there's no possibility of a defect on your account, and with or without the recent events, that would be the recommended procedure when someone doesn't pay.

Cancelling requires the buyer to respond and agree, but since they're not replying to messages I wouldn't risk it.

You can close a cancellation request if they don't respond after 7 days and still get the FVF credit, but they could opt to not agree on the 7th day, and/or still leave you feedback (wheras a UPI dispute closed without payment prevents it or you can request removal if they leave a neg, which will also remove any defects associated with the FB).

[smiling-buying]

So the only real reason to be wanting to cancel a PAID auction listing thing --- is cos you didn't get enough $$ for it or something?

This is all weird to me.....

If this person had just paid - or even emailed and said "hey - can I pay next Weds.......or whatever....I would be totally OK with it.

So ---- a NPB case?

Confused Kitty....

[smiling-buying]

Thanks Digi.....methinks that's the way I will be going.....I hate doing it but hey - why bid to win - ignore invoices and emails and fiddle around...if you are a genuine buyer??

Kitty

[smiling-buying]

Should I give them another day?

It's been about 3 days on the dot.

I think it's remote they will pay when they won't even reply.....but should I give them a bit of grace anyway?

(where's a smilie for "losing my mind over this dumb little thing" ) - LOL

Kitty

[digital*ghost]

---

@smiling-buying wrote:
Thanks Digi.....methinks that's the way I will be going.....I hate doing it but hey - why bid to win - ignore invoices and emails and fiddle around...if you are a genuine buyer??

Kitty

---

I know the angst it can cause, particularly given the current circumstances, but there's only so much you can do in these situations no matter what, so I always think the best thing to do is to have a clear plan with how you deal with non-payment, and just follow it unless exceptional circumstances present themselves (and by exceptional circumstances, I mean the buyer contacts and requests to negotiate something that falls outside your terms and/or timeline for dealing with NPB, and even then you can have a certain response, such as a specific amount of extra days you'll allow if a buyer requests it).

For example, I allow 5 days for payment. I don't actually contact the buyer or send any reminders until day 4 (and then it's juts a quick copy / paste of a saved message, so only takes a few seconds). If no reply after 36-48 hours, I put them on my BBL and open the UPI - if the pay, I send, if they don't, I relist. The current eBay protections offered etc wouldn't alter that process for me.

[curraone]

I don't think you can open a dispute until 4 days

[curraone]

• If you don't receive payment, you can open an unpaid item case in the Resolution Centre as early as 4 days or up until 32 days after the listing ended.

• The buyer has up to 4 days to send a payment after the case is opened. During this time the buyer can also contact you to request a payment extension or make another arrangement. Of course you can agree to the buyer's request, but you're not obligated to make special arrangements.