Should we Show buyers for sellers protection

[aquajulis]

Can we show a buyer who asked for full refund because item was not delivered by regular postage?

I had lots of refund like that, so I just do the refund, but I never got a feedback from them, so I asumed that they are getting items for free and we can do nothing about it. We are loosing not item only, also time and expenses.

!!!!! and the buyer who is laiyng that the item was not delivered!!!!! get's it all for free !!!!!

                                                 NOT FAIR

I just read on the eBay blog, even with a tracking number if package is left front at the door, buyer can ask for refund because there is not proof that they got the item. 

So eBay always give the favor to the buyer as we are only workers for eBay. Wanna sell? Pay for it!

I can also say that I realy have GREAT CUSTOMERS who realy care by giving feedback talking to me, which I very appreciate, but we need to do something about the one wrondoing, because the good once paying more for hese bad once as we need to increase prices and postage also. 

[brerrabbit585]

I didn't say anything bad about them, just that there was nothing to distinguish them from the average buyer. They were the one boasting about their glowing comments as though they were much better than average, yet doing a search of their first 200 feedback I didn't once find the word communcation, or polite, or pleasant, which I would have expected to find if they were above average.

They also said it's a risk buying from any and every seller, yet they expect people to trust them. Sorry, but if they can't trust anyone else then I see no reason for anyone to trust them if they have nothing special in their feedback to indicate they can be trusted.

If a buyer has special needs I don't see why it should be a seller's responsibility. It's up to that buyer to make arrangements, not for the seller to make exceptions to their usual terms. It doesn't bother me if someone buys off ebay.  I would rather lose a sale than risk selling to someone who asks me to send an expensive item without any seller protection.

[aquajulis]

up to 50 grams $ 1 dollar 

[zanadoo_56]

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@brerrabbit585 wrote:

I didn't say anything bad about them, just that there was nothing to distinguish them from the average buyer. They were the one boasting about their glowing comments as though they were much better than average, yet doing a search of their first 200 feedback I didn't once find the word communcation, or polite, or pleasant, which I would have expected to find if they were above average.

They also said it's a risk buying from any and every seller, yet they expect people to trust them. Sorry, but if they can't trust anyone else then I see no reason for anyone to trust them if they have nothing special in their feedback to indicate they can be trusted.

If a buyer has special needs I don't see why it should be a seller's responsibility. It's up to that buyer to make arrangements, not for the seller to make exceptions to their usual terms. It doesn't bother me if someone buys off ebay.  I would rather lose a sale than risk selling to someone who asks me to send an expensive item without any seller protection.

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LOL I get the feeling you may not like buyers very much.

I wasn't 'boasting'.  I was just saying that sellers can be noncommital about buyers without having their comments deleted (ie false positives) but if a sale goes very well then they say so...which I appreciate and which (as it's all anyone has got to go on) will hopefully also put other sellers' minds at rest about me or anyone else as a customer.  Mind  you, I was happy with this comment: 'A genuine, honest, trusted eBayer. 100% recommended! A+'  But then again, who wouldn't be happy? 🙂

I did not say it is a risk buying from any and every seller.  I pointed out it can be taking a chance...for buyers and sellers alike, but we have to take the plunge sometimes.  Feedback and stars for all its faults is all we've got to go on.

Arrangements (presumably you mean someone to sign for the item or collect it from the post office before they send it back)....I wish.  It's not always possible, particularly if you have no immediate family handy, or helpful friends close by, or you don't qualify for community help services.

I was not specifically talking about expensive items.  Quite the contrary, though expensive is in the eye of the beholder.  Apparently you sell fabric.  I do crafts and have bought fabric in the past.  Would you like me to add you to my 'do not buy from list' now that the battle lines have been drawn? 🙂  BTW, as for seller protection...I may hate Registered Post but I love Tracking.  A purchase from US has just reached Sunshine West.  Fingers crossed it manages to escape there and get to my place soon.

[digital*ghost]

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@zanadoo_56 wrote:

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Since not all sellers bother with proof of delivery - registered post (or even tracking) - it must be a rule not necessarily set in stone.  But those that do insist and especially if the item is of low value, it can be frustrating for buyers.

How do they know I'm not going to scam them?  Ha. How do I know the seller isn't a crook who intends to send me something below par or not send anything at all?  Both sides take a punt at every transaction and there is NO foolproof method to guarantee all will go well.  Certainly not SOD where anyone can sign for a parcel or claim the signature was forged.

As for buyer feedback not being much help, I beg to differ.  Read mine.  Sellers may have to give out the green dots, but I doubt they are forced to write the glowing text comments as well. They could say very little....or nothing.   And repeat orders might also hint (one hopes) that sellers are comfortable selling to that person again and again.  It may also be that the buyer has integrity and has made provision for a very suitable safe drop place for parcels.

It is hard to answer what seems to be a growing seller paranoia about bad buyers, that sellers are not prepared to be accommodating with a proven good buyer, but somewhere somehow there needs to be flexibility in deliveries.  The point of online buying is convenience, whether you are time poor, stuck in the office, or illness means delivery is the ONLY option.  More restrictive practices concerning delivery cannot be good for sales as buyers like me have no choice but to look elsewhere.  And when I say elsewhere that can easily mean off eBay.

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I understand where you're coming from, but I also think this is a very one-sided view of the sitution - what you are calling paranoia is - conversely - just called a smart business practice by many others. 

How many sellers do you pay by bank deposit? A buyer who refuses to use anything other than PayPal, for the peace of mind it offers despite being very well aware that in all liklihood, only one seller every now and then may not do the right thing by them, is A) never called paranoid, and B) no different than a seller identifying and then minimising the risks they also face. And let's be honest here - sellers face more risk than buyers do in the vast majority of transactions, thanks to the biased policies of both eBay and PayPal (though eBay in particular). 

Also, I can't agree entirely that the point of online buying is convenience - I rather more think it's a common, but definitely not guaranteed, benefit. Particularly considering one of the risks of buying online (and therefore sight unseen) is that the item may turn out to not be what was needed, wanted or expected, resulting in its own inconveniences. 

[zanadoo_56]

I guess I shouldn't read the US boards so often.  They can sound paranoid at times, and lately no buyer is a scammer as much as someone from overseas. Eventually we may be damned in perpetuity. ;-(

If a seller offers Paypal then I use it.  I have paid by bank deposit on occasions on eBay but not recently.  I use it a lot though for outside purchasing and of course bills etc.  When I first signed on to eBay I had no Paypal or bank deposit option as I was not on the internet (except for once a week for one hour - or two if I was lucky - at a free service) and so I was limited to sellers who accepted Money Orders.  That was fun.

I was thinking of convenience for those who still have lots of options, except possibly time.  I'm housebound so it's more than that for me.  Sometimes buying on the internet truly is my only option.  Believe me, I know a lot about the pitfalls of buying online including massive inconvenience....as anyone will tell you who regularly orders their groceries online.  You think eBay can be a lottery?  Try Coles and Woolies.  They must have the monopoly on customer frustration.

[digital*ghost]

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@zanadoo_56 wrote:

You think eBay can be a lottery?  Try Coles and Woolies.  They must have the monopoly on customer frustration.

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For sure, I purchased from Woolworths online a few times, but the customer service was non-existant to abysmal. The only thing I did like was being able to select a delivery window and most of the time the deliveries took place during that window, or I got a notification that they would be up to half an hour late (with an option to re-schedule). I wish my couriers had something like that.

I do agree with you that if something is a standard practice for a seller, it would be better for everyone if it was stated clearly in their listings. Couriers definitely should be noted, in the description if not the postage service selected, and it's possible to indicate either registered or an SOD service is being used in the service selection, if that's how a seller sends all of their items. I definitely favour informed choices for buyers wherever possible, not to mention if a buyer is a scammer, they'll probably be turned off a listing like that. 

It's more difficult, though, when a seller needs to select an appropriate service on a case by case basis, which is the position I'm in. Some orders are valued at less than $5, but I also get orders valued in the hundreds, made up of lots of low-value items that on their own wouldn't be sent with SOD, and I genuinely am more concerned about ensuring safe delivery than whether or not the buyer is going to scam me.

I have some buyers request no SOD, and most of the time the package wasn't going to have it anyway but if it was I'll comply as long as the value isn't too high and I will still send it tracked, and to be fair, SOD doesn't afford me (as a seller) any additional protection from INR or chargeback scams in terms of disputes. If a package is on the borderline in terms of value and where I start to think SOD may be a wise choice, I do sometimes make the decision after googling the address and if it looks secure, I won't add it, but if it's a business, apartment complex, or highly exposed to the public, I will. 

[zanadoo_56]

I order groceries every fortnight (mostly from Coles and occasionally from Woolies).  You never know what you are going to get.  The drivers are marvellous in my area.  The store shoppers...well there are those who know what they are doing...and those who don't (or don't care).

I've seen some sellers state that Registered Post is the only option for sales over XX amount of dollars.

I feel sorry for buyers in apartment complexes.  You see those inadequate letterboxes broken into, and screened on the current affairs shows or parcels left where anyone could help themselves (and they do) but if they opt for a PO Box some sellers don't like those either.

[brerrabbit585]

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@zanadoo_56 wrote:

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@brerrabbit585 wrote:

I didn't say anything bad about them, just that there was nothing to distinguish them from the average buyer. They were the one boasting about their glowing comments as though they were much better than average, yet doing a search of their first 200 feedback I didn't once find the word communcation, or polite, or pleasant, which I would have expected to find if they were above average.

They also said it's a risk buying from any and every seller, yet they expect people to trust them. Sorry, but if they can't trust anyone else then I see no reason for anyone to trust them if they have nothing special in their feedback to indicate they can be trusted.

If a buyer has special needs I don't see why it should be a seller's responsibility. It's up to that buyer to make arrangements, not for the seller to make exceptions to their usual terms. It doesn't bother me if someone buys off ebay.  I would rather lose a sale than risk selling to someone who asks me to send an expensive item without any seller protection.

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LOL I get the feeling you may not like buyers very much.

I wasn't 'boasting'.  I was just saying that sellers can be noncommital about buyers without having their comments deleted (ie false positives) but if a sale goes very well then they say so...which I appreciate and which (as it's all anyone has got to go on) will hopefully also put other sellers' minds at rest about me or anyone else as a customer.  Mind  you, I was happy with this comment: 'A genuine, honest, trusted eBayer. 100% recommended! A+'  But then again, who wouldn't be happy? 🙂

I did not say it is a risk buying from any and every seller.  I pointed out it can be taking a chance...for buyers and sellers alike, but we have to take the plunge sometimes.  Feedback and stars for all its faults is all we've got to go on.

Arrangements (presumably you mean someone to sign for the item or collect it from the post office before they send it back)....I wish.  It's not always possible, particularly if you have no immediate family handy, or helpful friends close by, or you don't qualify for community help services.

I was not specifically talking about expensive items.  Quite the contrary, though expensive is in the eye of the beholder.  Apparently you sell fabric.  I do crafts and have bought fabric in the past.  Would you like me to add you to my 'do not buy from list' now that the battle lines have been drawn? 🙂  BTW, as for seller protection...I may hate Registered Post but I love Tracking.  A purchase from US has just reached Sunshine West.  Fingers crossed it manages to escape there and get to my place soon.

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What you actually said was, "both sides take a punt at every transaction".  Take a punt means take a chance or to risk it.  If you look up the dictionary you'll see that the word risk means to take a chance.

A seller's feedback is far more helpful to a buyer than a buyer's feedback ever could be to a seller, therefore buyers can eliminate a lot more risk than a seller ever can.

Don't bother putting me on any list.  I've already taken care of that, unless you have a second ID.

A seller's feedback is far more helpful to a buyer than a buyer's feedback ever could be to a seller.

[zanadoo_56]

I spoke of risk in a general sense.  It was the 'any and every seller' remark I answered.  I was not being that specific in my original remarks.

Of course seller's feedback is more important.  Duh.  But there is a place for buyers feedback too. *shrugs*

I'm on your blocked list?  Thank God.  It's always a good idea to eliminate honest buyers as customers.....over a difference of opinion.

[kh-jean]

Hello everyone,



This thread is getting a bit heated.  Please remember that it’s fine to disagree with others, but discussion should always remain courteous and respectful.



Thank you for your cooperation.