Should we Show buyers for sellers protection

[aquajulis]

Can we show a buyer who asked for full refund because item was not delivered by regular postage?

I had lots of refund like that, so I just do the refund, but I never got a feedback from them, so I asumed that they are getting items for free and we can do nothing about it. We are loosing not item only, also time and expenses.

!!!!! and the buyer who is laiyng that the item was not delivered!!!!! get's it all for free !!!!!

                                                 NOT FAIR

I just read on the eBay blog, even with a tracking number if package is left front at the door, buyer can ask for refund because there is not proof that they got the item. 

So eBay always give the favor to the buyer as we are only workers for eBay. Wanna sell? Pay for it!

I can also say that I realy have GREAT CUSTOMERS who realy care by giving feedback talking to me, which I very appreciate, but we need to do something about the one wrondoing, because the good once paying more for hese bad once as we need to increase prices and postage also. 

[bloodlust_03]

the easiest way to avoid all drama is to send to buyer C O D postage.

buyer then is required to pay the post office for the item and postage and post office forwards their to you via mail..

problem solved and not breaking ebay policy

[brerrabbit585]

What you fail to comprehend is that by asking sellers to change their practices just for you, you're putting them under pressure and/or causing them stress. Sellers decide on their terms for one reason alone - to reduce risk. Risk = stress. Pressure = stress. Stress affects a person's health, so if you take a risk that you wouldn't normally take you're basically putting a nail in your coffin. You ask/hope that sellers will take a risk on your behalf but you've stated that you always use paypal if a seller offers it - you never offer to reduce the seller's risk by increasing your own. You don't trust them enough to use direct deposit but you expect them to trust you, then you say sellers are paranoid. In my case any extra stress means moving one step closer to having a leg amputated, which doesn't really appeal to me, so I block all buyers who pose any sort of risk or try and put me under ANY sort of pressure to do something I don't want to, eg. to reduce my income so they can have a luxury item cheaper, to send something unregistered that I'd normally send reg'd, etc. It should be obvious to buyers that if I don't have make an offer enabled then I'm not interested in getting offers or giving discounts, but some people obviously think they're more important than everyone else so they make offers anyway. With an attitude like that, I don't need them as buyers so I block them without bothering to answer. My health is worth more than a few dollars and I don't think it's rude to ignore a rude person. I only want to sell a set amount every year. Any more than that and I risk making my health worse. I can easily reach my target amount without needing to deal with people who are rude or cause me stress so why would I choose to let them affect my health?

[lyndal1838]

Good grief.....talk about overreaction.

You have already explained your position on zanadoo's problems....very clearly.  Why the need to keep on making your point?

If your health is so fragile that you cannot cope with questions then maybe you should give up ebay.

For the record....I have similar problems to zanadoo where I am unable to get to the door to sign for parcels.  Both my Contractor and postman are aware of this and will leave my parcels in an arranged Safe Drop location.   If a signature is required I can arrange for someone to go to the local post office on Saturday mornings.

My problem is with sellers who insist on using couriers....or those that decide to use them after I have purchased and paid for an item supposedly coming via Australia Post.

Whenever I ask a seller if they will use AP instead of couriers I always stress that I am happy to pay for registered mail, signature on delivery or any other form of protection that they desire.   All I ask for is to be able to take delivery of my item at the local post office as I cannot get anyone to go to a courier depot.

[Anonymous]

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@lyndal1838 wrote:

Good grief.....talk about overreaction.

You have already explained your position on zanadoo's problems....very clearly.  Why the need to keep on making your point?

If your health is so fragile that you cannot cope with questions then maybe you should give up ebay.

For the record....I have similar problems to zanadoo where I am unable to get to the door to sign for parcels.  Both my Contractor and postman are aware of this and will leave my parcels in an arranged Safe Drop location.   If a signature is required I can arrange for someone to go to the local post office on Saturday mornings.

My problem is with sellers who insist on using couriers....or those that decide to use them after I have purchased and paid for an item supposedly coming via Australia Post.

Whenever I ask a seller if they will use AP instead of couriers I always stress that I am happy to pay for registered mail, signature on delivery or any other form of protection that they desire.   All I ask for is to be able to take delivery of my item at the local post office as I cannot get anyone to go to a courier depot.

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Because they obviously didn't get the point.

You too have already explained your position re courier deliveries...  ad nauseum... so why do you keep on making YOUR point?  Apart from anything else, it's off topic.

[the_dutchess_of_dork]

I appreciate how difficult it can be for people with mobility issues to get to the door.  My Mum has had two knee replacements and is forever cursing impatient people who knock once and leave before she is even out of her chair.  [On the positive side, she misses most door-to-door salespeople.]

However, risk on ebay is not equally shared between buyers and sellers.  As I understand it, proof of postage is not sufficient.  If a seller cannot prove delivery, they will lose a claim against them.

My question is if you ask a seller to waive Registered Mail or SOD, would you accept the loss if a parcel was not delivered?

I consider myself to be a relatively accommodating seller but I never make exceptions to SOD for two reasons: (1) It protects me from claims for item not received; and (2) Because it is not my responsibility as a seller to drop your item in a mailbox; it is my responsibility as a seller to ensure you receive it.

When I see sellers stating they take no responsibility for items once they are posted, I take absolutely no notice.  I did not purchase an item orbiting some Australia Post Bermuda Triangle.  I purchased an item delivered to me.

It's not even a case of dishonest seller versus dishonest buyer.  When I used to purchase so much my postman needed a sherpa to carry it to my door, I occasionally received items not intended for me or addressed to me.  If I had decided to keep them, no one would be any the wiser ... not the buyer, the seller or Australia Post.  Australia Post would simply list it as delivered.

I understand SOD / Registered Post can be inconvenient and why some buyers cannot purchase from sellers who insist on it but I think it's simply not true these sellers are unnecessarily paranoid or not accommodating.

[countessalmirena]

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@the_dutchess_of_dork wrote: I did not purchase an item orbiting some Australia Post Bermuda Triangle.

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I love the imagery.

[zanadoo_56]

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@the_dutchess_of_dork wrote:

I appreciate how difficult it can be for people with mobility issues to get to the door.  My Mum has had two knee replacements and is forever cursing impatient people who knock once and leave before she is even out of her chair.  [On the positive side, she misses most door-to-door salespeople.]

However, risk on ebay is not equally shared between buyers and sellers.  As I understand it, proof of postage is not sufficient.  If a seller cannot prove delivery, they will lose a claim against them.

My question is if you ask a seller to waive Registered Mail or SOD, would you accept the loss if a parcel was not delivered?

I consider myself to be a relatively accommodating seller but I never make exceptions to SOD for two reasons: (1) It protects me from claims for item not received; and (2) Because it is not my responsibility as a seller to drop your item in a mailbox; it is my responsibility as a seller to ensure you receive it.

When I see sellers stating they take no responsibility for items once they are posted, I take absolutely no notice.  I did not purchase an item orbiting some Australia Post Bermuda Triangle.  I purchased an item delivered to me.

It's not even a case of dishonest seller versus dishonest buyer.  When I used to purchase so much my postman needed a sherpa to carry it to my door, I occasionally received items not intended for me or addressed to me.  If I had decided to keep them, no one would be any the wiser ... not the buyer, the seller or Australia Post.  Australia Post would simply list it as delivered.

I understand SOD / Registered Post can be inconvenient and why some buyers cannot purchase from sellers who insist on it but I think it's simply not true these sellers are unnecessarily paranoid or not accommodating.

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I get your mother perfectly - I've done my fair share of cursing too.  And as I've discovered, it doesn't matter how loudly (or how often) you ask them to wait while you struggle to get to the door, they seem to have a peculiar 'delivery deafness'.

Is not tracking also proof of delivery?  OK delivery might be to the wrong place....but then again anyone can sign at the delivery.  Neither system is foolproof.  I love tracking - best thing ever.

If an item was really expensive I know better than to ask a seller to forgo Registered Post.  I just have to hope that if it is tracked as well then I might be able to be waiting near the door for it....but so far this has only worked once.  Just being at the wrong door can screw that up. 😞 

For items less than $100, I have told sellers I would accept responsibility if the item goes missing and I would make no claim. - AND I MEAN IT - if they were willing to forgo registered post.  In my area the postie and AP parcel contractor are very reliable and I have a very good safe drop spot, so for me it is a no brainer.  I haven't had any problems with AU sellers' parcel deliveries for decades.  Only a few overseas parcels have not turned up (or in one case months afterward  the due date) and since the intro of e-DELCON parcels from the US have been spot on.

When I was also receiving deliveries in bulk (mostly vintage comics) some years ago (when I was more mobile...the good old days), my regular AP contractor solved the problem of packages sent untracked, some tracked and some registered post.  They would leave them all in the safe drop spot....and either bury the registered ones under the untracked or remove the stickers entirely if possible, saving me a trip to the post office. 😉  BTW, I've never received a parcel intended for someone else.

I understand sellers wanting to be fully covered.  My problem is, (and it seems to have got lost in the shuffle) is WHY some sellers who may insist on registered post do not actually mention it anywhere in their listings. 

If I don't ask first then I'm up 'Ship Creek' re the delivery if I make a purchase.  I may also ask if the item less than $100 if I really want it (and always before bidding/buying - never after), and I will remind sellers I've bought from before not to use Registered Post if they were happy to forgo it last time.  The thing is, because there are many times when I don't know what a seller's intention is I have to ask - and it probably annoys them almost as much as it annoys me having to.

You spell out that you use registered post and that's good.  Also the amount you charge for postage can be a clue.  Unfortunately it is not always the case with a lot of other sellers.  I'm not trying to be an inconvenient buyer.  If I'm buying it, I want it.  What I don't want is to see the item returned to the seller because I missed the delivery and can't collect it from the PO.

BTW Like your mother, I miss all the door to door salespeople too - definitely a plus. 😉