So the defect still roll through

[dylan11235813]

I have a defect for a cancelled transaction for being out of stock. I didn't ever cancel a transaction because of this.

I contacted ebay who told me the item number. Because someone opened a case for INR against me (no tracking) I decided to refund them through ebays system (that is basically the only option I have).

Not only that I received an email stating that it wouldn't effect my seller standing or some nonesense......Well it did becuase my sales have dried up ever since that came through.....

So should I not refund and screw buyers around now when an item goes missing?

They said I would be transferred but they hung up on me........I am calling again....

[dylan11235813]

ebay say they will transfer a call but it just hangs up......

[dylan11235813]

They also keep saying something about projected performance...what the hell does that mean.....Another call back to be hung up I guess..

[digital*ghost]

So far just on my account, I've found that a defect is issued then removed (for out of stock) whenver I have refunded an INR request via eBay, so I think you'll probably have success (eventually) if you can talk to someone about it.

I reckon you should try the "Call me" option - A) because it's eBay's mistake, so the least they can do is sort it out on their own dime  , and B) because I have actually found I get in touch with a person who can address my query much faster. (I don't know why, but maybe a different call centre handles the "call me" option, or something o_O ). 

[dylan11235813]

I have been using the call me option...The time they called me before the last call I went and made lunch while the phone was still playing the silly music for about 2 hours.......I had it on speaker. Unfortunately I don't think they pay a per minute rate.

Now they have said that the other people that they tried to transfer me to will call me back within the next day...

I have noticed they end up dissapearing (under the old system) but it doesn't change the fact that it affects the best match and sales.

[digital*ghost]

Oh... 😞 

You're right, of course, but the only things I can do are rage at them with you and thank goodness this will all be over soon. (As in, it won't be counted as a defect next month - maybe that's why they're fobbing you off, which I don't intend to be a justification for their lack of care, it's clearly not). 

Edit: Ignore me - cancelled sales for out of stock do still = a defect, so I've not said (nor can I suggest) anything useful, other than to keep hounding them about it. 

[southaustraliacardshop]

I do not understand Out Of Stock. I list items on my accounts for Good Till Canceled, It I list 20 Available and they all sell the buyers cannot see the listing anymore until I relist and revise the item with another 20 items. Where does this Out Of Stock come into affect. Would Like to know.

Thank You

[lane-ends]

I have had two accidently relisted sold items, that got me two defects. With the new % means even with only two out of 500 I only have margin for one more.

A trap not to fall into is if buyers contact you and request a refund (ie not via return item case) if you agree and want to refund you must select at buyer cancellation request, even if there is a legitimate fault. Otherwise you will get a seller instigated cancellation strike. I was adsvised of this by Ebay who overturned a defect by me accidently selecting wrong option.

If you are out of stock or you find a flaw before shipping, it is a default to notify buyer and cancel. It is not a defect to knowingly send faulty item/different item/empty package/claim lost in post, just as long as you resolve when they complain

[rocket2retro]

Any system where you are better off sending a box full of fresh air (than owning up to an oversight or error) is a flawed system. Wake up ebay! Mistakes happen. We try out best but we are not perfect.

[digital*ghost]

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@1997crows1998 wrote:

I do not understand Out Of Stock. I list items on my accounts for Good Till Canceled, It I list 20 Available and they all sell the buyers cannot see the listing anymore until I relist and revise the item with another 20 items. Where does this Out Of Stock come into affect. Would Like to know.

Thank You

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Hi, just to clarify my post, when you use the out of stock feature, as you mentioned, buyers can no longer purchase from a 0 quantity listing even if they can find it (via external link, or it's on their watch list for example), so that can't result in a defect in any way.

An out of stock defect occurs when a listing has a quantity available (so buyers can still purchase it), but after purchase the seller cancels the sale because they are out of stock and can't supply it.