Sold used iPad now buyer wants to return for scratches on screen protector.

[marcatkla]

So I sold and iPad bundle, listed as used, 6 months old, had clear photos of complete screen and the add mentions that there is a screen protector on the iPad and a spare sent.

Buyer now wants to return due to scratches on screen & uploaded photos that I can’t see anything on of what looks like the corner of something with a screen on it, but I can’t even be sure that the photos are of the iPad I sent.
The original listing showed clear photos of complete screen showing everything as it was, I believe photos on listing form part of the description, so not sure how to proceed as I don’t really think it should be returned.

does anyone know if ebay would support my side if I contact them?

Has anyone gone through similar?

[papermoon.lady]

If possible, open the parcel you get back at the post office or in front of the contractor...

[domino-710]

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@papermoon.lady wrote:

If possible, open the parcel you get back at the post office or in front of the contractor...

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Good suggestion Paper - but then - how to prove this was done. ??

Not sure the PO person - nor the Contractor - would be willing to sign anything.

[papermoon.lady]

It probably depends on how well you know them.

A couple of years ago I had bought something fragile from the USA (GSP), and because of COVID there were delays which increased my anxiety... There was a nice contractor at the time although he seems to have disappeared now. He often asked how I was etc., so when the parcel arrived I asked him if he could wait while I opened it, and he said no worries, if the item is broken he will confirm. But he was a really nice guy, almost from another time (you know, when those who delivered the mail cared, had a chat, etc.) Some hardly say anything when they deliver these days, so it would be difficult with them and I would probably not even want to ask...

[davewil1964]

Why express?

There should be an option within the case to provide a return postage label. Tick the relevant boxes.

[domino-710]

There is also the fact - the item is in excess of $700 - so yes - extra cover - just to cover one's butt - is sensible.

Lost - $100 - gone missing $100.

Express - to get it over & done with.

What am I missing. 

[davewil1964]

What am I missing.

Chucking money away? Return postage is already lost money, why pay more than necessary?

AP still don't guarantee express.

[imastawka]

Over $750 requires Signature on Delivery

Postage/shipping policy | eBay

[davewil1964]

But not express