Two different shipping addresses, which one to use?

[summerrain888]

I have an item ready to ship to the buyer and the ebay shipping address is different from the PayPal one. Contacted the buyer twice to clarify, no response as yet. What to do?

[thesoulyearns]

Why would the paypal address be invalid soul?

The buyer enters the delivery address in paypal as they go through checkout so it is more likely to be accurate than an address in ebay which they may have forgotten to change if they moved.

The PP address will be accurate 99% of the time but it doesn't hurt to provide a return address in cases like this (where there is a conflicting address), just on the odd 1% chance that it might be the wrong one. It's especially important because the buyer hasn't replied to confirm which is the right address.

Like thecatspjs said, the buyer may also not stop and look at their shipping address when completing checkout, as it can all be done very quickly in a few clicks without thinking.

[lyndal1838]

It makes no difference what the buyer says about the address. If the seller wants paypal protection they MUST use the address in paypal.

However, I do agree about having a return address on all mail, not just ebay parcels.

[leader-of-the-band]

putting a return address on parcels . . . . . a no brainer!

[thecatspjs]

putting a return address on parcels . . . . . a no brainer!

never ceases to amaze me how many sellers don't 😐

[lyndal1838]

never ceases to amaze me how many sellers don't 😐

I must agree with that and the worst offenders are Aussies and the Asian sellers.

I don't think I have ever had a problem with mail from the USA, Canada or the UK but well in excess of 50% of my Australian mail has no return address.  I can never understand why sellers and buyers want to keep their addresses and phone numbers a secret if they want to sell/buy on line.