'Unpaid item' procedure does not make sense

[lotzrgood]

Once again - 2nd time within 3 sales - I have a non payer. I have waited 4 days - communicated with buyer - won't pay.

So on day 5, I went to lodge a non payment claim. First sentence states - 

"If you haven't received payment for an item that ended at least 4 days ago, eBay can open an unpaid item case for you"

So I am at day 5 - and it will not let me lodge a claim, saying I have to wait 4 days? Will not let me procede. I do not have 'auto non payment' set up.

Anyone able to throw some light on this?

[enigmabear]

Does it say you can open at a certain time?

Usually it is four days to the minute it allows you to open the dispute

I'm not sure if there is an extra delay for some reason only known to eBay

I can only suggest clearing your cache/cookies at this point

[pancaket52]

Ebay gives the Buyer 4 days to pay.

If they don't pay - the Seller can then open an Unpaid Item Claim with ebay.

The Buyer then gets another 4 days to pay - if still no payment is made you can close the case (on the minute the 4 days is up ).

The Seller gets their fees refunded and the Buyer gets a strike for non payment.

Put them on your Blocked Bidder List so they can't bid again on your listings.

[chameleon54]

What Enigma said........

If the buyer hits the BIN at 11.50 pm at night on a Monday and you try to close the case at 3.00 pm on a Thursday ( day 4 )  it wont work. You need to go to bed and wake up Friday morning ( day 5 ) before you can close the case. ( or wait up until 11.51 pm. )

[whiznumber6]

---

@lotzrgood wrote:

Once again - 2nd time within 3 sales - I have a non payer.

---

Yep - across the three accounts I run (one personal, two for my employer), the level of non-paying bidders has skyrocketed in the last few months. The overwhelming bulk of those are "zero feedback" accounts.

Used to be a rarity, now it's a regular thing - on my personal account alone, two out of the last four sales have been non-payers.

[kitty-kat-kollection]

I've had 2 non-payers in the past week. I just do not get it. What is their intention???

[springyzone]

---

@kitty-kat-kollection wrote:
I've had 2 non-payers in the past week. I just do not get it. What is their intention???

---

They hit the buy button 'in case'.

That way they can reserve now, decide whether to buy at leisure.

I think newbies will do this for a few different reasons. It's unrealistic to imagine they all carefully read the ebay instructions and conditions first before they take off into the ebay market (a lot of them are men, remember. umm, only joking)

A very few of them might imagine that it is not theirs and the sale is not really final till they have paid, as that is how it works on just about all other sites. Even if they hit commit to buy, they might think if they don't follow through, no harm done. Some of them have no idea that the seller is being charged fees right at that point and is being put to some inconvenience.

Some of the other newbies might realise they have 'committed' but frankly don't care. They have nothing invested in their new account and can walk away, they are not that interested.

Some others, maybe even those not so new to ebay, just change their mind and maybe they wonder what dreadful thing will happen once they have failed to pay. Will the axe fall? But then..... nothing. Their account continues as normal.

For some people, once they discover that, then it's a case of give that person an inch and they will take a mile. Any purchase becomes optional, in their eyes.

A couple of seller strikes might help to limit their range.

If I were the OP I'd be trying with the strike again on day 5/6, see if it was just a glitch earlier or perhaps they had tried a tad early. If it still was not working, I'd ring ebay and speak to someone.

[i_got_dust-collectors]

Cassinni hides a lot of stuff then after you purchase shows you similar items often exactly what you have been looking for for hours on the site and then after you purchase there they all are shown to you often at massively reduced prices to what you have just purchased .. it is infuriating .. lately it is very very extreme .. as for non payers, disputes/returns, negs and neuts I have never seen anything like it on ebay before .. is like everything has gone from bad to worse and obviously the postie is just throwing unregistered letters into a river or burning them ..

[springyzone]

Someone (maybe on another thread, I am not sure) mentioned that sellers can no longer block buyers with low or no feedback scores. if so, that could explain a rise for some sellers in their number of unpaid items.

But for a rise in the number of suspected scams, where people claim they didn't receive an item, knowing full well that a seller cannot prove they arrived when sent unregistered, then you'd think that would be more likely to be people who have had at least a minimum of experience on ebay, to be familiar with the system and how to claim etc

It is strange if it has become worse in recent times, I'm not sure why that would be, maybe you have just had a run of bad luck.

[i_got_dust-collectors]

"maybe you have just had a run of bad luck."

yes .. maybe .. Perhaps a few bad luck plus a few dubious plus there is a glitch that I have noticed in the ebay system where if you have moved house and changed your address that the ebay system is periodically deleting the new address and putting the old one back in there .. has happened regularly to me the last few years .. a combo of things and now that I think about it with something like that thrown in the mix will definitely cause quite a bit of confusion ..

I am sure others have seen this glitch I speak of .. is a real ball tearer when you get caught by it .. the thing is even if the mail address you send to is the old wrong address so long as you sent it via tracked parcel etc the ebay system shows it as delivered and more or less the onus is on the buyer to resolve the problem .. is a curly one and a recurring glitch so would explain quite a bit .. so admittedly a tad hasty of me to blame every postie in the country of vapourising unregistered letters etc .. apology there to posties and yes the vast majority of people are reasonably honest and just want what they see advertised for the price they payed delivered in one piece etc ..

and plus an unalert buyer may make the mistake of not immediately realising their address was changed back to their old one and am sure a few fudge it when they get caught up in one of them and claim anyway as think they have made the mistake and not the ebay system that put their old address back in ..

I had quite a bit of "bad luck" with unregistered letters with one particular high quality product line I was selling a few years back I do suspect some items are more popular than others when it comes to vanished mail though but that little glitch I speak of would explain a lot .. and of course being human I also am capable of making a mistake from time to time but am a fairly alert type so am fairly sure not always amy mistake .. the ebay glitch is long term and recurring .. just to be sure if you are reading this check your account addresses if you have moved house within the last few years, it is a real thing .. nut hullucinating .. I mean "not hullucinating" ..  make of it what you will but that is my observation ..