Account restrictioon

[living.in.a.bubble]

Hey,

Yesterday I received a message from Ebay:

"Hello lls_aus,

Further to our warning initially sent, we've determined that you still are not following our Third-party fulfillment policy. As a result, your selling privileges have been restricted for 14 days.

For more information on this policy, please go to:
https://www.ebay.com.au/help/policies/selling-policies/third-party-fulfilment-policy?id=4718

Regards,
eBay"

My partner called them and they said we were providing our client's information to a third-party. We are drop shippers and dropshipping is allowed o Ebay, so It doesn't make any sense.

After that, I tried myself call them. This time the attendant told me we were providing misleading information to our clients like invoices or packing lists with other companies name. I told them I could provide all the invoices under our company's name but she said they had done an "investigation" and they found out that. I then asked how could they know what my clients were receiving and again she goes with the "investigation".

Today I called my TWO and only suppliers and they DON'T send any information at all in the parcel.

Does anyone know how to get this sorted? Ebay customer service doesn't seem to be able to help a lot.

Thanks.

[kopenhagen5]

Nope.

Less stressful to just sit out the 14 days.

Sometimes ebay does unusual things.

But I would be asking for clarification so you don't do it again. Whatever it is.

[imastawka]

Two things stand out to me in your post -

We are drop shippers and dropshipping

and

Today I called my TWO and only suppliers and they DON'T send any information at all in the parcel.

If you are the dropshippers, why is someone else sending the parcel?

Dropshippers are the ones who have the goods to forward on.

That means you are using a third party as ebay says you are

I'm confused.

Maybe someone else has better knowledge.

[imastawka]

---

@kopenhagen5 wrote:

Nope.

Less stressful to just sit out the 14 days.

Sometimes ebay does unusual things.

---

Kopes, this appears to be a second warning.

If they keep going after the 14 days, then their selling privileges might be restricted permanently

[kopenhagen5]

I think seller means they are dropship sellers.

So they sell and get their supplier to send to buyer.

(hope your hand is better)

[imastawka]

I did mention that I'm confused.....................

Spoiler

Sorry. nope, hand is not better.  Finger gotta come off.  Truly.

[kopenhagen5]

Spoiler

Wow, it astounds me how that can happen so fast.
At least it's only a finger and not so important one at that. (just have to use the other hand if you see Trump) 🙂
I know someone recently ignored their infected toe and recently had leg amputated just below the knee.

[imastawka]

Spoiler

But thanks for askin' Kopes.  Not an infection, but osteoarthritis.

From the OP's link -

Policy overview

Third-party fulfilment means that someone else holds your inventory and prepares and sends your orders for you. This can be through an arrangement with:

• A warehousing/logistics company – i.e. you engage them to provide services such as inventory storage, handling, packing, postage and customer service, or
• A supplier – i.e. you buy stock and work with them to send items directly to buyers (also known as drop shipping).

We don't allow third-party fulfilment if it could be confusing or misleading for the buyer (for example, because the packaging used makes it appear that their item was purchased from another retailer or marketplace instead of on eBay), or if the buyer's personal data is not sufficiently protected.

If you are using a third party to fulfil your orders, it is your obligation to ensure that your items will be delivered safely within the terms of your eBay listing, and that your agreement with your service provider or supplier prevents them from misusing any buyer data associated with your eBay orders.

[kopenhagen5]

Spoiler

I remember you said it was nodules, I think it's referred to as Bouchard's nodes.

I feel that maybe eBay is testing the OP/seller as drop shipping is allowed but third party dealing direct with the buyer is not.

This could have come about with the recent crack down on off eBay sales. I am guessing eBay are now testing dropshippers on this policy.

OP. I think the best is to get eBay to advise what course of action is needed to avoid future sanctions.

That will put it back on ebay and having requested procedures to avoid such by your account may take you off the flagged list.

[padi*0409]

'Sorry. nope, hand is not better.  Finger gotta come off.  Truly."

WOW, sorry to hear that Stawks.

                                                        

Spoiler

.............at leat you've still got 7 and 2 thumbs to pick ya nose with................

Spoiler

    >>>>>>>>>>>>>> "runs away"...........

Spoiler

.............FAST >>>>>>>>>>>>>>>