Unpaid item!

[cutejuan-awesomedeal]

HI everyone, 

Just beware of the buyer, details as following: 

Unpaid item!!!! Never sell anything to her! Ebay does not allow to leave negtive feedback to her. 

Happy selling 🙂 

[clarry100]

Apart from breaking all the rules regarding privacy and policy about naming & shaming here, there are procedures already in place to deal with non-payers.

1. Send the buyer a polite message reminding them they have not paid.

2. If there is no repsonse then after 4-days you can open an Unpaid Item Dispute (UID).

3. If there is still no pyment then after a further 4-days you can close the dispute, at which point the buyer receives a strike against their account.

If at any point during the above they should pay then process the order as usual.

If they reply requesting a cancellation of the order you may choose to do that and cancel the order before you open a UID.

Your fees wil then also be refunded upon cancellation. Choose the reson that the buyer requested the cancellation.

If they request cancellation of the order after you have opened the UID then you cannot cancel and you have to allow the UID to run to its conclusion.

You receive your fees back after the UID is closed by you and the buyer cannot leave you any feedback.

If they happen to leave you bad feedback before you opened the UID then ebay will remove the feedback after the case is closed.

Ensure you have your preferences set up to auto-block buyers who have 2 or more non-payment strikes against their account in a 12-month period. This elimantes most of the non-payers from buying/bidding from you in the first place.

Feel free to add the buyer's ID to your blocked buyers list (BBL) as well if you wish.

[collect247]

Anyone for tennis?

[gutterpunkz05]

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@collect247 wrote:

Anyone for tennis?

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I think it is a double fault

[padi*0409]

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@cutejuan-awesomedeal wrote:

HI everyone, 

 Ebay does not allow to leave negtive feedback to her. 

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They also don't permit leaving a negative comment with positive feddback for the buyer. If the buyer complains you will be the one to get a policy violation slap.

Do it the proper way and open an "unpaid item dispute" then if the buyer doesn't pay THEY get a strike and you get your fees back.

[clubesquire]

@ cutejuan-awesomedeal

We all make mistakes, especially when new and either ill informed or uninformed. You’ve been chastised a bit here, but honestly, for your own good. Now, don’t go away and never come back. I promise you, these forums and the knowledgeable people within are your greatest resource and asset if you intend to sell here long term.

You seem to be pretty well set up and it looks like you’ll have some nice items to offer. You can be a good, reputable seller, but it amounts to a lot more than just listing items and waiting for the cha-ching. Selling here can be very testing at times and a cool, thinking head, and well informed predisposition with eBay are pre-requisites if you are to be successful. Take the time to study the processes and the rules as they apply to all of us as responsible sellers. It’s imperative for you that you do.

If there is something you are not sure of, come here and ask the question first. I promise, you’ll always receive valuable assistance.

I hope we see you again and I wish you well.

Melina.

[cutejuan-awesomedeal]

Thanks everyone!!!!  New bee,new bee 🙂 

[countessalmirena]

Sometimes it can be a tad difficult to find all the information relevant to selling on eBay.

You may find this post helpful. It runs through some of the policies (with links) with which you will need to be familiar.

Also read through all of these two links:

Selling policies

Listing policies

[davidc4430]

i havent had many non payers but have found setting up the automatic system for non payers is best, just let ebay do the work.

it gives the buyer a few days to pay then sends them a reminder email then after some days if still unpaid gives them a 'strike' and allows me to relist the item.

if the get a few 'strikes' they will find buting from lots of sellers impossible.

you should also have your 'blocks' set to stop non payers from buying from you.