Untrue feedback comments with no recourse

[ekrabappel]

Hi all (a grumble here),

I recently recieved some negative feedback which is untrue yet I seem to have have no recourse against it (that I know of).  The seller took nearly three weeks to pay, finally paid after 5.30pm on Friday then submitted an item not recieved dispute before start of business on monday.  I sent the item on wednesday (2 predator discs). I came back from hols to find seller had left 2 lots of neg feedback comments stating that I was rude, a liar (apparently she paid within 8 days) and that the items were duds.  I must admit that I did send her a techy message after she filed an item not recieved dispute so I can live with the rude comment but I have proof via Paypal of when I recieved payment from her so I am certainly not a liar. I also stated that the items were multi-region according to the logo on the DVDs. I have played the DVDs pn several different machines so I know the discs themselves are not duds. So if there was an issue it is with the manufacturers classification.  Did she communicate this before leaving heg feedback? No. In fact I never once recieved communication from her, only disputes and falsified feedback comments despite the fact e-bay asks parties to communicate before leaving neg feedback. I feel there is grounds for defamation here as I can proove when she made payment. Failing that, I notice she is also a small volume seller so am tempted to give her some of her own medicine.

[*sparklz*]

You can ask if ebay will remove it and why you think it should be BUT you can respond to that FB and put Won 9/8 paid by Paypal 28 Sep 2012 17:39:30 ACST as seen on receipt

This is an example. You can copy and paste the info from the PP payment received notice

for the $10.49 they paid in total it would not be worth the cost to return to you at their expense to get the refund.

[jameshouseofstyle]

So sorry to see this injustice done, but this is Ebay, nothing unusual  or unique for this happen.

Not only that buyers lie & damage your reputation, they also trash your stars, so easy to do as there isn't really any practical ways of making them accountable for their actions.

But whatever you do, please resist the temptation to "give them some of their own medicine"

Don't worry, someone is going to do it sooner or later (always happens) without you having to take the dubious "credit" for it.

Also, you'd be surprised as to how really helpful Ebay is these days about unfair f/backs, it would pay you to ring them. They consider not just the comment but the correspondence before & after.

Good luck, stay well,

January.

[ekrabappel]

This may be a stupid question but how (or where) do I respond to the feedback comments? I could not find it in the feedback area.  Thanx

[***super_nova***]

here is a link:

http://pages.ebay.com.au/help/feedback/respond.html

leave calm and factual comment, something like ;  " sold 1/9, paid Friday 22/9, opened INR Monday 25/9"   Or whatever the dates.  That will hurt her reputation.

[leader-of-the-band]

I recommend you seriously consider carefully the feedback you intend to leave as a reply to feedback received.  Type the comment into a word.doc and leave it for a day or two.  Go back and read it many times and see if it needs tweaking.  Once it is left it is almost impossible to have removed.  If you are looking to eBay to remove the feedback that was left for you then you should let that process run its course before replying to feedback.  This should include all avenues (emailling eBay, phoning eBay).

To leave a reply to a feedback received you go to the "Community" menu heading at the top right of an eBay page.  Hover over that heading and select "Feedback Forum" at the bottom of the list.  Look to the right of the page that loads and choose the "Reply to Feedback Received" link and choose the feedback to reply to.

[*sparklz*]

http://feedback.ebay.com.au/ws/eBayISAPI.dll?PersonalizedFeedbackLogin

Just pick the feedback you want to do the follow up on.

[syrupsmummy]

Did the buyer pay by PayPal?

If so, ring eBay and ask them to remove the feedback. EBay can tell the payment wasn't made in 8 days when they check the transaction.

[motherbear2003]

Ring eBay and ask for removal; if no satisfaction is gained then ask for the link to the Defamation Claim Form.  Complete it, get it signed by a JP (your local chemist) and then fax a copy of your PayPal account showing when she paid, together with a copy showing when the item was purchased plus the Defamation Claim to eBay.  If the feedback is untrue, it should disappear despite the fact you have left a follow up comment.:-)

[jameshouseofstyle]

OP, mother is 100% correct with the advice.

Ask for it first to be removed and it most likely will be, on the spot, as our latest neutral would be,  we checked and it qualifies for various reasons, except in our case we much preffer to keep it - as a souvenir you might say.

If they refuse defamation form will do the trick.

They will tell you that you have max 60 days since f/back was left,

but with someone we know they removed the neg after almost 6 months - as she didn't know she can have it removed to ask earlier.

Good luck with it.

Cheers, January.