Uwarranted First Negative

[chief-50]

Hi all,

I buy & sell a bit on E/Bay.....received my first negative to-day & do not believe it was warranted or justified,

but will defer to any opinions to the contrary from board members much more enlightened than myself...

Sold a small '70's , German brand (Dolmar)  Chainsaw recently ... 1 bid got it at the $79 start price

It was (" strictly pick up only") in bold,  bright red letters.... I duly sent off the Invoice with a polite "note"

to advise suitable p/u arrangements.... I then receive a response say "I live in sydney....only just seen 

it's pick up only...."    Then goes on to say I should dissassemble machine , drain fuel & oil , pack " securely"

in a small  box etc & he would get a courier ....

 I politely informed him ,  besides above ,  courier would require from me, dimensions ,weight etc

& be available in a 4 hr window for p/u !....and that was not going to happen , for a cheap item

like this that we sell for "beer money "

I said I was prepared to cancel the order & proceeded to do so ...e/b did the usual.... will advise 

bidder etc  ...I should refund any monies ( Seller did not pay any money ) so figured all would end amicably...

I now see a red dot saying " refused to post..." ' would not post to PO box or accept Paypal...

 (Box no. /Paypal never mentioned in the one E/M I got from him ! )

Sooo.... his mistake all round & I get the Neg....not to worried if was legit as our F/B from selling

these things is embarrssingly good...but not keen to cop this .... 

Let me know if I have stuffed up somwhere... & deserve this " uppercut.'..& if not , do I just prevail onE/B

to remove it...

Any commentd appreciated....thanks in advance...

Chief

[collect247 · Accepted solution]

That negative will be removed as soon as you contact ebay.

I had the same thing happen more than once and ebay removed the negs immediately. 

[collect247]

Would that reply even fit haha

[chief-50]

As alluded to previously , the first responders & subsequent  ,  got it  "spot on "  with their

helful advise & sympathetic responses to a fairly innocouse concern ( only sell

these annoying 2 strokes for "beer money" ) , that was really my 

misguided attempt at resolution that caused it  initially !

So one call to E/B ,  & back to 100% positive !....it's enough to warm

the heart of this old Harley rider !!

I must say I was super impressed with their quick phone back , assessment of the issues

& the determination...and NOT just because they found in my favour...it was gnuinely impressive !!

Thanks again ,  & hopefully I will not need to trouble you again for a while....

Michael.

[padi*0409]

Great result Micheal, I've been following this thread from the beginning and the advice on getting eBay CS to phone you back was the right one as you usually get a more informed rep that way.

Hopefully ebay will have had a word with the "buyer" about the unfair neg - but I kind of doubt it unfortunately..................

[shiver_me_shrimp]

Think your buyer has a post up about this too in the Answer Centre section.

https://community.ebay.com.au/t5/Buying-on-eBay/hello-i-purchased-a-chainsaw-last-weekend-and-seller...

[imastawka]

Not the same buyer

[springyzone]

Scrambler asked:

Would that reply even fit haha

----------------------------

This one?

Clearly listed as PICK UP only. Buyer didn't pay or pick up & negs me?

Yep, should do, it is 70 characters including spaces.

But luckily the person won't need to, it seems they had the unfair neg removed.

[screamingdemon_2007]

So true,  I have had neg feedbacks from NON paying buyers in countrys I do not ship to i.e Israel..   How can they buy an item when shipping is not offered to their country, how can they leave bad feedback without paying?

[*tippy*toes*]

If they haven't paid and you open and close a non paying dispute, eBay will remove the feedback. If it doesn't happen automatically, a phone call should see it removed (or get them to call you back if you don't want to sit on hold for hours).