Here is some praise for ebay, something I have not done very often. But I guess we should give credit where due.
I got a negative feedback a few months ago from a buyer who accused me of selling something not as advertised. I appealed that neg with ebay under the new feedback reporting system, indicating how my listing clearly stated the feature that the buyer was claiming. I had little hope in the process but lo, the neg was removed!
A couple of weeks ago, I got another negative feedback along with a comment which simply did not make sense. So I contact the buyer thinking they had left the feedback by mistake (has happened previously). No reply came. Then suddenly on a thought I went back to 2018 records where a buyer had repeatedly sent us abusive comments over a few months, and twice ebay was requested to help before that stopped.
The buyer ID was different (it was a new recent 5 feedback ID), but the name and other things matched. So again I appealed to ebay giving reference to all the old correspondence. With very little hope I waited for a week, then chatted with ebay rep who told me its still under process. And today finally I see my record clear again.
Well done and thank you ebay.
