Want to improve the buyer experience and confidence buying on eBay

[2009.jenny]

How:

See the end of sellers creating Product Titles that are Ambiguous (Double Meanings so as they can be interpenetrated or read as similar different products).

Also for sellers to stop listing products in Categories that are not meant for that product type.

Why:

People don't want to waste time double checking everything little thing because of tricky sellers trying to make a quick $$$$s and ruining eBay's reputation.

People don't want to end up with the wrong Product.

People want to be confident on eBay and spend big amounts and not get ripped of.

[sugar249]

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@2009.jenny wrote:

My personal buying rules on eBay are only buying up to AUD $20.00 because I can live with being ripped off for that amount.  Only look at 99.6% Sellers and above. Check the Description, photos against the Product title.  Don't search or rely products being in the right Category at all, because Sellers don't put them in right category and I find fewer or don't find any of what I want. 

Important.

r

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And you want us to take advise from you.

You are prepared to be ripped off,  wow, just wow.  thats not good advise, you are the one promoting bad sellers by allowing them to rip you off.   Hold on a second I'll set up an account so I can rip you off.  Wow.

Why would you buy from a 99.6% seller,  ok thats right you want to be ripped off.

Good luck, but please don't try to give other buyers or sellers advise.

[2009.jenny]

Sorry, I meant Products sold by eBay, but I think you know that.  We found it faster and quicker to in most cases instead of getting the run around so you have to pay for return, doing returns that get conveniently get lost to just use our own expertise in administration, electronics, electrical, woodworking, computing, sewing, printing, English etc.  Its keeping our skills up and the experienced are training others.

[repentatleisure1952]

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@2009.jenny wrote:

Sorry, I meant Products sold by eBay, but I think you know that.  We found it faster and quicker to in most cases instead of getting the run around so you have to pay for return, doing returns that get conveniently get lost to just use our own expertise in administration, electronics, electrical, woodworking, computing, sewing, printing, English etc.  Its keeping our skills up and the experienced are training others.

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As another has stated...eBay do not sell any products... apart from Ad Space.

I have no idea what the rest of your word salad means.

[sandypebbles]

Nope, do not know any such thing  eBay do not sell anything

No run around required. You open the dispute appropriate to the issue
You use the return label provided
You upload the tracking information that proves the return was not 'lost' 

Who exactly are training whom with seemingly zero knowledge of how things really work ?

Heaven help the people being 'trained' them if they do run into issues 

[repentatleisure1952]

sandy... from the OP I thought it was a clueless buyer advising others.

Shocked to discover it is a seller!

[sandypebbles]

Honestly, they have/had me totally confused as to what on earth they were on about or why they were posting such remarks...........apparently to help other?

Eeeeep

[digital*ghost]

Ideas like this, while I understand they come from a good place, are ok in theory, but unfortunately just do not work in practice - especially if the perpetrators of the most common deceptive listing practices don't generally reside in Australia. 

You refer to ambiguous titles - there are only two ways to counter that; pick specific keywords and restrict their use (or ban them outright), or employ humans to manually review flagged listings.

eBay, given their history, would be more inclined towards the first option, and the end result will be a bunch of sellers receiving policy breaches for including some iteration of the "naughty" word somewhere, even if it's 100% applicable and relevant. 

Most of the policies that place restrictions on how an item is listed have a tendency to target and disadvantage sellers who wouldn't even dream of manipulating search results, because the people they actually target are immune to them, and eBay is too lazy / cheap to apply them in a way where only those who actually breach policy suffer consequences - they, in fact, have a very long history of taking the "shoot 'em all with the aim of a stormtrooper, let no one sort them out later" approach.  

Same goes for the category thing - keep in mind that ebay loves to change, remove, update and play with categories all. the. time. Every few months they seem to announce these kinds of changes and then sellers are faced with hours of pointless busy work trying to keep up, adjust their listings, find the new category to put things in, and by the time they're finished they'll probably find there's some other new listing requirement to comply with and adjust to. Sometimes, an item in the wrong category would be due to issues like this.

[springyzone]

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@2009.jenny wrote:

Sorry, I meant Products sold by eBay, but I think you know that.  We found it faster and quicker to in most cases instead of getting the run around so you have to pay for return, doing returns that get conveniently get lost to just use our own expertise in administration, electronics, electrical, woodworking, computing, sewing, printing, English etc.  Its keeping our skills up and the experienced are training others.

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You also said:

A big thanks for the income from work and sales my friends and I are getting in the shed fixing  eBay products to make them workable.  Also rewording to English and enlarging user manuals.  Pays for the weekly Friday BBQ and Beer

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I'm having trouble working out exactly what you mean.

You're making it sound like a little cottage industry where you & your friends fix up items out in the back shed.

That's fine.

But there is no way they could all be items bought from ebay.

Most buyers who get a faulty product on ebay would go into a dispute of some sort and get reimbursed. Not too many would be willing to just keep it and pay extra to have it fixed.

You can't possibly mean you're buying all these items on ebay, finding them faulty, then doing them up and reselling them? No one could have so much bad luck, surely, not if they were buying from 99.6% feedback sellers.

Your main points, ambiguous titles. I haven't struck that as such. I usually search by product name though. Only time that leaps to mind where I have seen ads a bit misleading is in furniture where some ads would put Eames Parker etc etc style in the title when it wasn't actually any of those brands. Yes, it's a bit tedious but you don't have to read past the title to know it's not what you're after.

As for categories, I rarely check them because that's not how I search but the times I have looked, everything seems to be in order, I don't think it is a massive problem?

[p9games]

i admit i clicked on this post hoping to find the meaning of the marvelous new word 'interpenetrated'

[sandypebbles]

It's that dang ivermectin at it again, I bet 

Sounds uncomfortable whatever it means