What Do I Do Now ?

[annieoakley2000]

What Do I Do Now ?

Item sold was specifically stated as pick up only.

Next I get this message:

Hi,
I have just purchased this artifical tree. Before I pay I want to make sure that you can wrap it for me and I will arrange TNT to pick it up.? If so please send me your address and phone number. Once wrapped I will need the dimensions and weight of the parcel. I hope you are happy to do that as I live on the sunshine Coast and can't personally pick it up.
Much Appreciated

No matter how much I would like to please my buyers - I can't comply with any of the above and I'm a bit peeved that all these requests were done AFTER this item was purchased and not before.

I contacted the buyer and explained this item is strictly pick up and as such the transaction needs to be cancelled. I sent a cancellation request and of course have heard nothing from this buyer since.

What do I do now as I've run out of procedures to follow and don't want to be stuck with FVF fee for a non sale........

[curraone]

Yes the wording is silly, but the result is the same.    The buyer has a certain no of days to respond and tick accept, and even if they don't after a few more days it gets cancelled anyway.

But do not list it until this happens.

[thecatspjs]

Gosh how confusing.

Must be two eBay cancellations systems on the go at the moment by the sounds of some of the advice here.

The old one where a buyer had an opportunity to accept the cancellation, and the new one as per policy where there is no such opportunity.

[amber-eyed-girl]

There are two.

In the past fortnight, at least.

One I had was a seller cancellation due to my buyer change of mind. I was given the chance to respond. Which I did with a note of accepting it but with the real reason of out of stock.

The second, a seller automatically generated cancellation, as my "immediate Paypal payment required" did not go through. There was a Paypal problem with the security token...on the third try payment was accepted. However, I received two cancellation notices which had no opportunity for reply.

So at least two types doing the rounds. That may have been an eBay abberation due to some glitch, but I got them.

[black*poppy]

There are two cancellation processes depending on whether the buyer has paid by paypal or not.

If the buyer has paid by any other method, ebay cannot detect this.  So...

If the buyer has paid by paypal, then the seller can refund, ebay detects the refund has occured so the buyer does not need to confirm anything and the transaction is concluded.

If the buyer hasn't paid or paid via a method outside of paypal, ebay gives the buyer 10 days to cofirm they have been refunded before the transaction is closed.

EDIT - amber I don't know for sure about your situation with the ones you didn't get a chance to respond to, probably due to the automatic payment required thingo.  I haven't had a problem getting one of those paid before

[amber-eyed-girl]

So that confirms for the OP that the buyer was given a chance to respond, as they hadn't actually paid.

Like for me with the out of stock one.

Which makes sense as the buyer (in general) can have paid another way and not had it marked.

[amber-eyed-girl]

I received an email and this turned up in My eBay, under a newly seen section "cancelled orders".

Looks like the system flagged I had attempted a Paypal payment but it wasn't successful. Twice. Payment went through fine the third time and I can't delete these cancelled orders.