What a debacle! Badly done ebay! How come when we list items and we offer returns, if a buyer clicks on Returns on the listing it takes them to the bottom of the page where it clearly states - and ebay implement this on our listing page themselves, that buyer pays return postage for returns, but when the buyer implements the new ebay return process, the seller is only given the option of paying for the post for the buyer to return the item?
A seller's only option given by ebay about refunding and getting the item back under the new return system is to accept the return of the item and pay the postage. Ebay give no solution as to how to pay this postage and gives no means either- you cannot refund the buyer more than they paid through the ebay return system, so you cannot get the postage to them that way - you could ask them to send you an invoice via pay Pal for $7.20, which most buyers wouldn't know how to do and you run the risk of ebay not sending your message because it includes email addresses and the words invoice and Pay Pal and amounts that don't match ebay invoices and so they will not send the message because they think you are doing a deal outside the ebay platform. To ask the buyer to send it back Aust Post - receiver pays postage - incurs another fee from Aust Post. Send the buyer stamps or cash in the mail?
This new system is so badly thought out and so badly implemented, and what's worse, is Ebay gives the seller no information about how this new system works- you just discover it by trial and error as you blunder through it!
On the plus side, small sellers will be leaving ebay in droves because this is just all too difficult and mum and dad sellers will find they have to accept a return on a second hand item that they sold as described, and pay the return post as well!. Good for us- because only the sellers who can persevere through this will be left - BAD, because little sellers are also our buyers!
Badly done Ebay! Badly done!
