What do I do when an item is lost

[kneipp6200]

This either never happens for a whole year or you get it happening all at once. I just don't know what to do. I say in my descriptions and conditions that I'm not responsible for any losses. But when I do get some one who hasn't received there item I feel bad and send them another lot. But when they approach you the buyers are so rude and just bluntly say things like my recent one. "Where is my order, it was suppose to be 4 days not 2 weeks, explain". Just so rude. How do I know where it goes after I post it. Why is it my fault. Why do I have to lose my profits and send the items out again because I'm in fear of receiving negative feedback. I also say in my listings that if you want your item tracked, then to let me know and I will get a quote. What do you all do. I'm just really disappointed when this happens. This last one that just happened, I answered her and said please don't worry as I will send you out new items, it will be resolved. This buyer only had 4% feedback and I asked her to please not leave me negative feedback as its not my fault and will fix the situation. But I was literally in hospital waking up after just having a 4 hour operation on my feet and I was in pain, crying, and still coming down from the anithestic. Then to do the right thing I responded to this buyer, to reassure her and explained that I was in hospital. As soon as I sent my reply to her, she went straight to my feedback and left me bad feedback but accidently clicked on positive. She did not give me a chance to send her another. I then left a reply after her feedback and blocked her. Now I won't be sending her the replacement. What sort of a person was she. I was just upset. I do all the correct things on my side but then get abused for stuff out of my control. How do you deal with this situation. I'd appreciate any advice and or experience. Thanks Maria

[wishuponastarcelebrationsandgifts]

One small statement in all listings puts the repsonsibilty on the seller.

Seller assumes all responsibility for this listing.

The big word here is "ALL" not "With the exception of .........."

I would think that a statement such as that means that a seller accepts all responsibility for the details in the listing in that they are factually correct. This would place the onus on a seller if they quote details from a package or information provided by the manufacturer or other third party. It is the seller's responsibility to ensure that what they have stated in the listing is accurate and to verify the accuracy of any third party information they have included.

[sweetpea2021]

Hi tall_beared,

I did not fully understand what is a postal register? Do i keep a record and get stamp with Auspost? few of my buyers claim missing item and open dispute with paypal instead of ebay.

i rang paypal, they told me without tracking number you can never  win dispute. everytime i just have to refund them

thanks for your time & help

[donnashuggy]

I wish what you said was true, business account customers do not get tracking that are on a parcel rate unless they use receipted delivery or eparcel

Makes no sense at all.

[love-your-smile]

I've had some shockers and eBay by far has the worst customers I've ever dealt with in 10 years in business (website and physical store). You just need to accept that you will get rude people now and again. I post a lot of items without tracking and explain they don't have tracking which no one ever reads and argues afterwards when there is a problem. As some others as mentioned, I have to offer the cheapest postage method to be competitve or else I would get no sales. When something goes missing, I ask a number of questions (confirm address etc) but then will mostly always just send another one out and accept the loss. Afterwards I get a lot of negative feedback even after I have lost money by needing to send another, but most of time if I put in a feedback removal request and explain the situation to the seller they will accept .