What does this mean in account summary?

v-n-d-l
Community Member

I have only sold one item which ebay has taken around $9 sale fee for sold item.

but i am seeing this in my account summary: "Amount due as of 18-Sep-16:    AU $54.45"

Message 1 of 12
Latest reply
1 ACCEPTED SOLUTION

Accepted Solutions

Re: What does this mean in account summary?

If what slr said is correct and one item wasn't paid for, you still have time to open a non paying dispute on the unpaid item so you can get your fees back. Go to the item on your selling page and click the dropdown to the right. Then select resolve a problem. On the next screen select the option that says you sold and item and haven't been paid and click the button under it. The next screen will ask you to confirm, which will then open the dispute.

 

4 days later (and not a second before), go back to the dropdown and select close case. On the next screen click the dropdown to the right of the listing link and click to get your fees back. The next screen will ask if you've been paid, select no. If you are unable to select no, then the 4 days isn't up. At the top of the screen will give you the earliest time you can close (down to the last second). Go back then and close it. Your fees will then be refunded.

 

If both items have been paid for, then the fees you've been charged are correct as you pay fees on the postage component too. I'm unsure where you get $9 from.

View solution in original post

Message 12 of 12
Latest reply
11 REPLIES 11

Re: What does this mean in account summary?

You sold 2 graphics cards and they are the fees due this month.

image host
Message 2 of 12
Latest reply

Re: What does this mean in account summary?

Do you use the ebay postage label as the cost of postage will be included on the invoice

Message 3 of 12
Latest reply

Re: What does this mean in account summary?

I did not use ebay postage label and also i did sell 2 graphic cards but sold as a bundle.

Message 4 of 12
Latest reply

Re: What does this mean in account summary?

The Final Value Fees are approximately 10% of the selling price so for the two graphic cards you sold that amount would be for the Final Value Fees

Message 5 of 12
Latest reply

Re: What does this mean in account summary?

Select account and you can see exactly what the fees are for.

image host
Message 6 of 12
Latest reply

Re: What does this mean in account summary?

$54.45 in fees would be right for final-value-fees of 9.9% of $550.

 

Two sold items on completed listings.  One for $280 and one for $250 with $20 postage on each.  If sold as a bundle as indicated by the OP then combined postage of $20 would see fees charged on $280 + $250 + $20 = $550.

 

I looked at the bidding history and there were two buyers.

 

Something doesn't add up.  Perhaps one buyer did not pay and the second buyer negotiated purchase of the unpaid for item.

 

More info needed for accurate advice to be given.

Message 7 of 12
Latest reply

Re: What does this mean in account summary?

OK, I'm gunna suggest the OP sold one graphics card and it wasn't paid for.

 

So instead of getting their fees back,  they just re-listed the same item and sold it again

Message 8 of 12
Latest reply

Re: What does this mean in account summary?

I did not use ebay postage label and also i did sell 2 graphic cards but sold as a bundle.

 

According to OP, 2 sold to same buyer.

image host
Message 9 of 12
Latest reply

Re: What does this mean in account summary?

Nope.  If you read the listing, he's thrown in an extra one as a freebie

 

hence the 'sold as a bundle' part

 

2 listings exactly the same.  2 different buyers

Message 10 of 12
Latest reply