What ever happened to common courtesy?

[crypsynight]

Or is it now called "rare courtesy".

Received the below email tonight - exactly as is....

"I am still waiting on these,I am getting frustrated with your service: (: ("

Item was purchased and paid for on the afternoon of the 30/7, and also posted the same day, and confirmation email sent. I dont think i can do much better than that.

So apparently her item hasn't arrived.

Do I answer her politely and professionally, or do i respond by saying what i really really really want to say ]:)

[aj111003]

How did you send the item? ie. Registered Post, Click & Send, Is there any tracking number where you can check delivery????

[kopenhagen5]

Be as nice as pie and quietly smirk a thought to yourself, " You are never going to reach my level, baby" 😉

[crypsynight]

How did you send the item? ie. Registered Post, Click & Send, Is there any tracking number where you can check delivery????

It was a single item worth $4.75 - doesn't pay to have it registered.

Although this is the 3rd email i've received since Friday re stray parcels. Don't recall any others this year at all, so what on earth is going on with Aust Post. Especially as 2 of them were to po boxes - which has NEVER happened to me before.

😐

[kopenhagen5]

Could suggest to the buyer to ask in the PO as sometimes postal workers forget to card a parcel into the boxes.

[extra-keen]

Ouch!

Yep, be as nice as pie. Send them a very long email explaining how AP "never looses anything", check the PO, check the neighbours, check the rest of household. Then if it still hasn't turned up you will ask at your PO, at the dead letter office, at your own PO etc... - "

and by the time they've read all that, hopefully they will go away and never come back!

Yep Rude, very rude, a bit like the idot driving Farrari thismorning... I know its fast, but passing 5 vehicles and mine is a 50seater bus. On one of the worst roads in the district and facing into oncoming traffic. Wish there'd been a cop around - that's for sure - and courtesy - what's that. An unfashionable word that is not understood any more.

[digital*ghost]

IMO, as tempting as it may be to do otherwise, you can reply in a way that subtly reminds the buyer that you have no control over delivery times etc.

I would say something like:

Dear [member name],

Thank you for contacting me in regards to this issue, I'm sorry to hear your item has not yet been delivered by [Austalia Post?].

As mentioned in my previous communication, your item was posted on the 30th of July to the address supplied, so I certainly would have expected it to have arrived by now, even if subject to any delays by AP.

In order to be able to provide the most efficient assistance, it would be greatly appreciated if you could please confirm the address at which you were expecting delivery, and also enquire at your local post office as soon as convenient if there are any parcels in your name awaiting collection.

If the parcel is not delivered and can not be located, I will ensure that a missing parcel investigation is initiated. Rest assured that I will make sure this matter is resolved as quickly as possible.

Kind Regards

[seller]

NB - I always ask buyers to do those two things before I start talking about refunds etc. I once made the mistake of promising a refund for a missing parcel to someone but I found out afterwards that they had supplied the wrong address. :_|

[aj111003]

Have to agree with Kopenhagen5, get the buyer to check with their post office, it could have even been put in the wrong PO Box. This has happened to me a couple of times with my PO Box and I have ended up receiving someone elses mail. Also if you posted the item over the counter at your local post office, check with them to see it's not sitting there in the post office for some reason and hasn't been sent. I've also had that happen as well. Good luck, hopefully you will be able to track down where this item is soon and stay nice!

[thesoulyearns]

Could suggest to the buyer to ask in the PO as sometimes postal workers forget to card a parcel into the boxes.

Also sometimes the cards simply go missing.

One thing you might want to do in the future is send a follow-up email a day or two after the expected received date to check if they've received it yet. It may seem a bit nosey but it might help create a good communication in the rare event that it takes longer to arrive than normal.

[crypsynight]

Also sometimes the cards simply go missing.

One thing you might want to do in the future is send a follow-up email a day or two after the expected received date to check if they've received it yet. It may seem a bit nosey but it might help create a good communication in the rare event that it takes longer to arrive than normal.

The first thing i usually do is ask them to enquire whether it is at their local p.o. (mention also to make them actually look for it, not just say no cos no card exists).

I doubt she read the initial one i sent her letting her know her parcel had been posted, so a follow-up is probably pointless.

Besides, for example, i posted 17 parcels today. I then send out 17 emails advising parcel sent. I really dont have the time to work out when each of those parcels is roughly due to arrive and then send out yet another email asking if they got it. 

I have now very politely (or should i say restrained....) replied, and once she confirms she's checked it's not at her local p.o. and that the address is correct I will just send her replacements. And straight onto my BBL's.