So a buyer has opened a return request 34 days after date of delivery with reason being that the item is damaged. I sold them a second-hand laptop and their description of the problem indicates the battery has likely failed and now it only works plugged in. I mentioned in the listing that the battery is worn and doesn't hold as much charge as before. I don't want to accept their return request as the issue wasn't present when first delivered and only developed after a month of use. What would my best option be here? Can I simply ignore the buyer's request given the buyer isn't covered by MBG? There's a line that says "Please take action by 27 July" What happens on 27 July? Also, how would it work if the buyer decides to open a PayPal dispute? As a manged payments seller, does Adyen fight the case on behalf of me?
You used to be able to see it in the order details, but looks like eBay aren't displaying it there anymore and I can't find it through any of the other transaction records. ๐
Click on the item listing itself, then on "items sold", then next to the buyers user ID, click "view order details".
That might work in the United Kingdom Tat, but it doesn't work for me here in Australia.
Sorry I made a mistake, the reason the buyer selected was 'Doesn't work or defective'. I do have the option to decline the return though, surely that means the buyer isn't covered. The date the buyer opened the return request is 31 days after the estimated delivery date an ebay rep gave me. Also in your guys experiences, how common are paypal disputes or CC chargebacks in situations like this?
