What to do if someone doesn't pay?

[st311ar]

Hi, I sold an item on 21st of November, I have sent an invoice and then later I sent a message asking when they were going to pay and have had no reply yet. What do I do now? I would like to relist the item for sale instead of having it sit around here. Or i'm happy to send to buyer if they actually pay & soon! Thankyou.

[pennyforum14]

I wouldn't wait that long.  You are being far too generous IMO.  Lodge an Unpaid Item Dispute now, from the drop down menu to the right of the item in your SOLD list sleect Resolution Centre.  This will take you to the page where you report the item unpaid.  It should automatically bring up the item and you tick the box to say I have not received payment, then you have to wait four days, EXACTLY four days, to the second.  If the buyer does not pay, or does not respond within that time, then you can close the case and you will receive your FVF back.  You can then relist.

[curraone]

21st November????

[kopenhagen5]

Surely you meant 21st September, still too long though, unless buyer made arrangements with you.

I message the buyer at 5-6 days asking if there is a problem with payment and if I don't get a response within a day or two, I open the unpaid item case.

That can spur payment and if not I close the case 4 days later.

Fee is refunded, buyer gets a strike and I am free to relist.

I also add them to my BBL.

Set blocks to weed out members with non payer strikes.

Hover over account tab, select site prefs then buyer requirements.

To the right show n edit, set blocks and save.

BBL is at the bottom there.

[i-love-my-sheep]

My buyer has 49 minutes left to pay or......off with her head!

[repentatleisure1952]

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@st311ar wrote:

Hi, I sold an item on 21st of November, I have sent an invoice and then later I sent a message asking when they were going to pay and have had no reply yet. What do I do now? I would like to relist the item for sale instead of having it sit around here. Or i'm happy to send to buyer if they actually pay & soon! Thankyou.

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You have waited 11 months to get paid!!!!!

Wow you are patient!

[cq_tech]

I presume you mean 21st of September, in which case you should lodge a UPI and if they still want the item, they'll pay. Otherwise, you close the UPI after 4 days and recover your final value fees, which you would otherwise lose by doing nothing. They will also receive a strike which will make it just that little bit harder for them to purchase from sellers who have the required blocks set to ignore serial non-payers.

[dazzledayz]

Get a system going and sick to it or things will soon get out of hand.

Here's mine:

2 days after sale - send invoice

4 days after sale - send reminder with offer to cancel.

8 days after sale - send warning that UPI case will need to be opened (explaining why).

9 days after sale - UPI cse opened (if no correspondence has been received).

[i-love-my-sheep]

My options are:

Day 1. Send invoice at end of auction requesting payment within 3 days, with mention of deferring payment if they are still watching other items, but ask that they let me know if that's the case.

Day 4, resend invoice reminding them that payment is due now and if they need more time to pay, they only have to contact me.

Day 5, UPI.

No point stringing it out. If they haven't paid after 2 invoices, I find that they have no intention of paying, so case gets opened. 

My non payer lost her head at 8.10pm tonight. She's now on my BBL. 

Did I mention that my friend kristy travelled 5938 kilometres from her home to deliver an item to a customer?

[cq_tech]

Jeez, you lot are pretty generous! I specifically state in my payment instructions "Payment when confirming order would be appreciated but in any case is required no later than 4 days from the date of sale." After 2 days I send them an invoice, and if they still haven't paid within the allocated 4 days, I immediately open a UPI. No further requests and no second chances.

If they choose to pay at any time within the next 4 days, no problems, I'll happily send them their item, but if I've still heard nothing after the 4 days have expired, I close the UPI and add them to my BBL. No more Mr Nice Guy here; I'm fed up with serial non-payers and the sooner this site is rid if them, the better IMO.