What would you do if you were the ceo of ebay

[casbit33]

If I were the Ceo of Ebay I would make all items free to list and relist.

Storeholders would have a lower FV fee.

Money back guarantee would be scrapped.

Negative feedback button returned for sellers.

Bad buyers and sellers would have their accounts shut down.

And the whole place would get back to being a fair and equal place for all.

What does everyone else think? any ideas?

[*tippy*toes*]

• Storeholders do have lower FVF's
• Bringing back the ability for sellers to leave negative feedback would dramatically increase the amount of negative feedback that sellers would get. I certainly don't want a buyer giving me a revenge neg because I gave them one first.
• Sellers giving buyers negative feedback doesn't stop them buying.
• I agree with bad buyers and sellers having their accounts shut down. Although that already happens to a degree, but a buyer had to be really bad for that to happen.

[lyndal1838]

There needs to be some limit on free listings/relistings otherwise you will get people listing unsalable junk just because they can.  Buyers will have more trouble than ever finding the good stuff.

The MBG has to go....agree with that....it is a disaster.

And bad buyers/sellers should be shut down long before they are now.

But I do not agree with the negative button being returned for sellers to use.   I have been here since sellers could leave negatives for buyers and it was a disaster.  The average buyer was afraid to leave a neg because they knew the seller would reciprocate.  Bad sellers were getting away with murder because of this.

I do believe though that there should be some way for sellers to indicate a NPB....even it it is only a number on the buyer's feedback page just as revised feedback is indicated.

[digital*ghost]

From an admittedly seller-centric point of view, and perhaps controversially in some cases.... I would:

• Scrap buyer feedback all together (possibly retaining the FB left for others profile)
• Disallow members from having multiple, separate accounts, but instead implement a system where a user can have one verified account that can manage more than one ID, if desired (which, even if other IDs don't have to be disclosed publically, would also mean if one ID is blocked by a seller, the entire account is, so no more circumventing blocks with other IDs)
• I wouldn't scrap the MBG, but I wouldn't leave it as a largely automated system, either. Vefifiable evidence should be taken into account by a third party, and if there is not enough evidence to decide in one party's favour, eBay would have to put their own money where their mouth is if they want the buyer to get their money back
• Further to the whole MBG thing, I would at least relax the standard for 'cases closed without seller resolution' - people deserve the right to fight fraudulent claims without risking their accounts on eBay
• And, still on the MBG, bring in the option in Oz for sending replacements, not just refunding
• Fix the loopholes that allows manipulation and abuse of site functions, or at least uphold the policies surrounding them
• I wouldn't make all items free to list / relist, but I'd get rid of $1.50 (minimum) insertion fees - 50c was more than reasonable for listings above the standard 40 free - and perhaps run some half-price promos every so often, or give volume discounts for people who list a lot every month but don't subscribe to a store
• If I couldn't scrap FVF on postage, I'd at least make it so it's the same as in the US - charged only on the first domestic postage option.
• Allow sellers an option to decline sales in some circumstances (probably not auctions as it's too open to abuse, but perhaps BINs from store-holders / registered businesses)

There's probably more I can think of, but they're the issues that stick out the most for me

[lyndal1838]

If you scrap feedback for buyers then you may as well scrap all feedback as very few buyers will leave any for sellers if they know they are not going to receive any in return.

The MBG will not work if ebay thinks they might be liable for actually forking out their own money.  It only works not as they put the liability onto sellers.

I agree with a replacements policy....one broken item in a parcel of multiples should not be able to trigger a full refund.

[*tippy*toes*]

I agree that feedback for buyers is a waste of time, but some buyers do place so much importance on feedback. I had a buyer a few months ago buy 2 things from each of my accounts. One that finished on a Sunday, the other that finished on the Monday. That way he'd get 2 feedback from each account. Nearly every message sent was in regards to feedback. In fact, the first message he sent was asking if I left feedback because if I didn't, he wasn't going to buy from me.

He'd left some negs for sellers that said "seller doesn't leave feedback. BEWARE. Don't buy from them". It went down like a lead fart when I told him that eBay was thinking of scrapping buyer feedback (I was trying to get a reaction). I could see his left eye twitching through the computer, not to mention the coughing and spluttering. Apparently he asks every seller if they leave feedback before he buys. I kind of got the feeling he was buying feedback rather than actually wanting the items.

[digital*ghost]

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@lyndal1838 wrote:

If you scrap feedback for buyers then you may as well scrap all feedback as very few buyers will leave any for sellers if they know they are not going to receive any in return.

The MBG will not work if ebay thinks they might be liable for actually forking out their own money.  It only works not as they put the liability onto sellers.

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Possibly - on the other site where only sellers can get feedback, the percentage of buyers I get who actually do leave it, is considerably lower than on eBay, but it doesn't bother me at all.

Feedback for sellers on eBay (as it functions right now) is nearly irrelevant anyway, and there are plenty of other consumer confidence-building things that could take its place. Plus, negs don't genuinely deter buyers, they don't affect a seller's account standing in any way, shape or form anymore, and (just in my personal opinion) they shouldn't affect sellers anywhere near as much as they can. If a sales count was shown in conjunction with feedback instead, a seller's trading history would be evident enough. 

Re the MBG - if I was the CEO, eBay would think what I tell them to think, and take liability for what I tell them to take liability for*. 

*I know the CEO doesn't have absolute power, 'cos shareholders n' stuff. 

[clarry100]

Lots of good suggestions here so far.

I think I agree that bringing back negative FB for buyers would bring back the problems that were the reasons it was scrapped.

From me (if I were CEO), and again, very much seller/self-centric...
We sellers need to be supported/promoted much more than we currently are in our own country.
When we list for sale in our own country then our listings should be given default and absolute priority above listings from sellers who are domiciled in another country.

Buyers should then have the option to change these defaults (on a per search/session basis) in their own buyer preferences to what they currently are if they so wish.

An extension to this has to be increased surveillance over listings that claim to be located inside AU (or other place) when they are not.
I guess if the seller cannot prove he is domiciled in AU then none of his listings would get priority anyway (see above),  even if he does claim the them to be located in AU.

What I'm trying to get to here is to cut down on the huge floods of Chinese sellers who totally block out our products from view.
If buyers wish to buy Chinese products then log into ebay.CN and go your hardest.
But be prepared to pay the import GST upon its arrival here (if indeed they implement that one properly next July).

[davidc4430]

if i was CEO of EBAY

i'd reintroduce the 3 free relists to that nice guy davidc4430

up his monthy free listings to 100

buy him a much nicer house

on a tropical island

double his yearly income so he can have 2 rehomed greyhounds

kill all the flies in the whole world

oh arnt i just the bestest CEO

[rocket2retro]

Definitely not free listings. There is already too much stuff on eBay & I believe it is, in part, the reason for sellers decling sales. Imagine how much junk would be on eBay iof you could list it for free & leave it on eBay forever for free.

In fact I see an argument for NO free listings & lower FVFs. Assuming eBay are experiencing a decline or plateau in sales it could also potentially be beneficial to them.