Why does Ebay allow misrepresentation

Why does Ebay allow blatant misrepresentatkion in listings? I was looking at listings for Android Tablets. I saw one Buy It Now for $1.00. Must be a scam I thought. I clicked on the listing and inside it looks as if you can actually Buy It Now for $1.00. That is until you goto click on it and find a box asking you to select item. Click on it and a drop down list a few cheap and nasty accessories and ther amongst them is the Tablet. Click on it and magically the price jumps to $74.00.

 

This isn't legitimate trading practices in Australia so why is it allowed on Australia's Ebay. It appears certain Chinese sellers are thumbing their collective noses at buyers and doing whatever they wish. I certainly wouldn't buy from such a dealer just on principle. I have to wonder if anyone's been caught. I've been around Ebay for long enough to know I have to careful but what about the younger buyers with little experience. Some people do think it's Christmas every day.

 

By the way, there's no way to lodge a complaint, Ebay has fixed the report section so whatever you click on a second and third option is there which has no bearing on the matter at hand. Try lodging a complaint about it, you can't unless you write them a letter. Hopefully they will read this.

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Why does Ebay allow misrepresentation

x3n0m
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I hear ya .. I feel the same way .. those muliple combination item adverts are downright misleading and as far as I am concerned is what is commonly known as a bait and switch .. as for fixing ebay .. things are beyond that and imagine most sellers here are too intimidated to point out the shortfalls and failings of ebay as it seems that what we are meant to do here as sellers is bow and scrape and don't make waves least ebay decide to lower your priority in the best match default hidden advert peek a boo game .. good luck with it all ..

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Why does Ebay allow misrepresentation

x3n0m
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I hear ya .. I feel the same way .. those muliple combination item adverts are downright misleading and as far as I am concerned is what is commonly known as a bait and switch .. as for fixing ebay .. things are beyond that and imagine most sellers here are too intimidated to point out the shortfalls and failings of ebay as it seems that what we are meant to do here as sellers is bow and scrape and don't make waves least ebay decide to lower your priority in the best match default hidden advert peek a boo game .. good luck with it all ..

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Why does Ebay allow misrepresentation

i would nev


@x3n0m wrote:

I hear ya .. I feel the same way .. those muliple combination item adverts are downright misleading and as far as I am concerned is what is commonly known as a bait and switch .. as for fixing ebay .. things are beyond that and imagine most sellers here are too intimidated to point out the shortfalls and failings of ebay as it seems that what we are meant to do here as sellers is bow and scrape and don't make waves least ebay decide to lower your priority in the best match default hidden advert peek a boo game .. good luck with it all ..



er contemplate buying things like tablets online. Or Tvs. Or computers. Or anything I want a meaningful warranty on.

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Why does Ebay allow misrepresentation

I absolutely hate those multiple combination ads too. Downright misleading. Unless you open the ad, you think that the listed price is the asking price. I guess on the android that was obvious from the start, but on some items it isn't.
I know I was after cake toppers and looked at a local store, then at ebay and was under the impression ebay was much cheaper till I opened the ad.
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Why does Ebay allow misrepresentation

Well it seems that it's not too popular. I would have thought this type of advertising was illegal under Australian retail laws. Then again there are a number of things which openly break Ebay's own rules and regulations, but they simply don't get policed. Is keeping the site running and collecting money the only thing which is fastidiously looked after?

 

It certainly seems to be the situation. Coincidently I've just been ripped off by a big number seller on Ebay. This isn't Ebay's fault but it goes to show what really happens. I wanted a new computer, I found one on Ebay and asked my bank about a load to buy it. Not only did they approve my loan but sent the seller the money. I waited 3 days for acknowledgement of receiving the money, nothing not even a thanks for buying. I thought maybe $2150.00 would deserve at least a thank you. I sent the seller an email and because I'd seen another ad he was running offering the same computer with cosmetic problemsI asked if he would confirm I was buying a new undamaged computer. Eight times I ended up asking the same question. With my 6th attempt I told him to cancel the sale. This wasn't through Ebay by the way, he switched the sale to private, I didn't realise this until ater the money was paid. On the last time I asked the question I increased the font size and typed it in red. His answer was "What's the question" It was then I knew it was a scammer. I asked again for a refund and the answer "OK no problems, I'll just deduct $429.60 for cancelling fees. Why ? he hadn't done anything, he didn't even put the computer in a box.

 

By the end of the day I found the truth. He was selling many computers on Ebay as BRAND NEW. but in reality they are factory seconds from the manufacturer. He's paying $1,000 for some and selling them for $2100 He admitted he only sells seconds. I checked his ccomputers for sale and every one of them has no mention of damage and no reference to a 20% cancellation fee.

 

Unfortunately I can't tell you his name, I wish I could so others won't be caught. I'm going to find a well known storefront computer seller plus increase my loan to pay for it. The Switch and bait matter pales into insignificance compared to this scammer. What I can't understand is how he ever got more than 10,000 positive feedbacks and only one negative for exactly my problem. Fair trading is getting involved so maybe I'll get all my money back. Ebay really should clean up, I lodged a complaint about the original matter but a week later and I've heard nothing.

 

I'm actually considering giving Ebay a big miss after 10 years of buying. My only option is Gumtree, but who owns Gumtree,? Yup, Ebay. I'm getting too old to be checking under the bed every night and too old to be getting ripped off by the unsavoury sellers here. I know there are good sellers around, actually some really great ones but I think there's more Chinese selling on Ebay Australia than Australians. In future I'll pay the extra for peace of mind. Who mentioned the people who won't talk?  Yes mate, it's called APATHY.

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Why does Ebay allow misrepresentation


@*bmw_rider* wrote:
Ebay really should clean up

 

I'm actually considering giving Ebay a big miss after 10 years of buying.


Yes and they should have done it years ago .. what they did instead was develop "Best Match Default" .. best match default was SUPPOSEDLY meant to be the turn-key solution that was going to KEEP THE SELLERS UNDER CONTROL AND allow scammers to be trained into nice people who would from that day on trade fairly and thus allow ebay to ignore their gouging and slippery underhanded behaviour.

Ebay may think they are making more money due to their infuriating policies but are completely blind to what could have been .. hence many of us (like you) are looking to escape this unbalanced trading environment.

As for the apathy thing .. yes that is a big part in the lack of response to important matters .. people really have had enough blathering and very few give a stuff or have the energy  to try to communicate with the management and improve ebay. The biggest discussions on these boards are about sellers complaining they can't leave buyers negative feedback .. it really is a laughable situation ..

Sorry to hear about you being ripped off on ebay .. it has happened to me a few times as well and never saw a penny returned as the scam artists knew the system well enough to scam it .. one of the scammers is still allowed to trade here years later even though they are selling warranty write offs etc. That is totally illegal by Australian Law but we are powerless to stop this .. ACCC and consumer affairs etc does bugger all aside from PR lip service .. I do hope that you get some sort of justice and ALL your money returned. I am sure ebay is well aware of the scammer but what you are supposed to do now is let payapl handle that side of the transaction etc etc etc etc etc etc etc and ebay looks the other way ..

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Why does Ebay allow misrepresentation

Thank you x3n0m. You sound as if you fully understand the situation. Happily or sadly, I really don't know which, I'm not the sort of person to allow this person to walk off with my money whilst he has a good laugh at my expense, literally my expense. I have just received 3 emails from him trying to get me to buy another computer with less damage. It only has marks in 2 places and a chunk missing from the edge of the "Brand New" Keyboard. He seems to think I'm an idiot. I've now told him 4 times I wish to cancel. Fair trading have told me he can't make any deductions from my money and because he's a registered business (working from home) they can act.

 

Should he ignore them then I will see out local sherrif and get him served with a summons to get my money back. He will then have to catch 2 flights to get here, pay accomodation and spend time away from his business. It will be so much cheaper to give me my money back. It only costs me $40.00 to reclaim over $400 so it'll be worth it. Plus he doesn'y have any chance whatever of winning. His Ebay sales will be mentioned in court and my 16 years working in the TV News industry has given me a lot of friends who owe me lots of favours.

 

This person is heading for a lot of grief should he insist on keeping any money. There are a number of similar complaints on Whirlpool about him. He's been pulling the same trick for a number of years. 

 

Have you ever done anything other than simply talk about this behaviour on Ebay. Have you complained to Ebay? If not then you are part of the problem. I don't wish to be rude to you but when I see a problem I act and tell the right people what's happening. Ebay know me well for lodging complaints. I never bother to check if anything is done about those complaints and Ebay says it won't tell me. At least they've been told. In this instance they have little choice but to do something. Because if they don't I will make sure the matter is made public. That will make it look as if they welcome such illegal acts on their site. Something they certainly don't want to make public.

 

I never have any problems reporting these sharks. I simply don't care what they might think of me and to prove a point I will do whatever it takes. There goes yet another email from him. He's determined to sell his junk. Even after sending an email loosely worded from a solicitor he still thinks he can con me. He really should just return my money because he stands to lose much more than $400. If this goes to court I'll be asking for damages and anything else my solicitor thinks I'm entitled to. He may be able to win with Ebay but not the courts. Being a disable war veteran I'm entitled to the use of a barrister to fight this. The silly thing is a first year law student could win this blindfolded. He has absolutely nothing he can use in his defense.

 

I'm not apathetic and never will be. The older I get the more determined I get. I'm not going to be this persons front door mat. I think I've said it before, I can't understand how this person has managede to last so long. With an almost spotless feedback too. All I can think of is he does a lot of switching people to deal off Ebay or too many people don't care or too many complain verbally but not to the right people. I don't want to stretch this problem out and I certainly don't want the heartache it will cause but everyone has a breaking point and I've reached mine already. If I can stop one person from being subjected to this type of buying I'll be happy. Even more so if he's removed altogether.

 

Would you accept this keyboard as Brand New.?

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Why does Ebay allow misrepresentation

I am not completely ragging on the paypal thing but just saying ebay should police their site better ..

As for the official complaint thing .. that has been done in so many ways over the years .. usually a few lines in a feedback request type thing ..

The following is just IMO: their must be millions like minded on a few things especially allowing scammers who specialise in selling broken rubbish as new stuff .. I could have a good rant myself ..

many of ebays practices look dubious but am sure the underlying thing is the magical "turn-key solution" .. see; that is the holy grail of corporate style businesses .. automation type stuff ..

so that is why they have done what they have done .. tis sad as ebay lacks the personal touch of human intelligence unless things get "escalated" (good luck there) and the lament would be that you didn't use paypal (bad mistake) ..

I am sure you will get to where you should be in the transaction eventually and just as well you know a little bit about legal stuff .. so if you are correct about the legal stuff it sounds like things are well under control but that is probably what it will take to ge things sorted as without entirely investigating everything you have said (and taking your word for it here) it sounds like a full refund type situation would be the only fair verdict ..

 

the replacement fee for the puter sounds like some type of jazz a ebay seller pulled on me once too .. on a book .. he reckoned I coulda photo-copied it and I was saying his description was funky .. blah .. I sold the stupid book for about 25% of what I bought it for (when described honestly on ebay) .. shoulda taken the darn refund ..

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Why does Ebay allow misrepresentation

Yes I agree, hindsight is a good thing but doesn't improve matters. As for his actions being illegal or legal. My bank has investigators on staff and one was consulted by our local manager and he assured her the actions were illegal if I had never been informed of such a deduction or fee. As I was never shown any documentation with the fee clearly shown on it, and I had never signed any documentation regarding it. Any deductions were illegal. The seller told me his 20% was mentioned on the Ebay TOS and I should have read it is really strange, because a close examination of everything associated with the computer showed nothing at all about the fee. He must have made a big mistake there. Anyway I never purchased the computer through Ebay, the seller made sure of that.

 

The female I spoke to at Fair Trading NSW asked me if I had any knowledge of such a fee, Of course I said no and that was the truth. She laughed and said he can't touch my money. Why, when I informed the seller early this morning that I wished to cancel the sale for the 4th time, hasn't he returned my money?  It takes just seconde to transfer, I'm fully aware of how things enter and leave my account. He is simply being bloody minded and rubbing salt into my wounds. He's no doubt having a big laugh at my expense. What reason can he give for withholding all $2148.00? I've told him he is actually stealing if he refuses to return it but he has closed up shop and is totally ignoring me. No doubt using the excuse that his emails aren't looked at until Monday morning. I wonder how many other people running a business from home actually walk away from their computers for the entire weekend. Especially when they have a few million possible suckers clicking on their hundreds of items.

 

Normal business ethics can be forgotten in this case. Simply misrepresenting the computers and purposely misleading people who pay for his bread and butter is a good indication of fully blown scammer. As for Ebay, I can forgive them for not acting but only if nobody has complained about him in the past. Where do ethics stand if they have been told. Surely they have a duty of care to protect their buyers. Steps have to be taken to investigate such complaints, I know they always mention they cannot let us know the outcome of their investigations. Are they really saying, "we don't give a **bleep**, so we will sit on our hands" I simply can't imagine it happening. By doing so would have to make them accessories to everyting bad on their site. Knowing a law is being broken and ignoring it is making them to be as bad as the person they ignore.

 

I have received a dictated, not a form letter from Ebay. It's too exact to be a form letter. They have assured me the seller will be investigated but as usual that could be cop out sentence was included. I don't think a respected company could possibly turn a blind eye to one of it's members blatantly breaking not only their rules but the Laws of Australia as well. I've seen many complaints littering the Internet from people this person has scammed and all appear to happen off Ebay or if it was on Ebay they didn't complain to them, only wherever they reported the matter. Why people allow themselves to be ripped off and then only complain where it does no good is rather confusing. In my case it didn't happen on Ebay but I still complained about it. I can only hope it stops him from sucking anyone else dry.

 

He's clearly at the stage of thinking he's untouchable. He's been doing the same thing for some time. Nobody seems to make many waves over it so why should he worry. I know I'd be dead worried if a buyer accused me of any wrong doing. Hopefully it would never come to that but if it did I wouldn't be able to sleep until it was put right.

 

I think everything I could say I've said so thanks for your input, at least you didn't have me crucified from the start. I know it should have been handled through Paypal, I've been in this racket for 10 years and I think I've learned a lot. But unfortunately due to circumstances beyond my control I lost the chance of doing it safely. Rather an expensive lesson but I'm convinced I'll win in the end.

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Why does Ebay allow misrepresentation

du881091
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@*bmw_rider* wrote:

Why does Ebay allow blatant misrepresentatkion in listings? I was looking at listings for Android Tablets. I saw one Buy It Now for $1.00. Must be a scam I thought. I clicked on the listing and inside it looks as if you can actually Buy It Now for $1.00. That is until you goto click on it and find a box asking you to select item. Click on it and a drop down list a few cheap and nasty accessories and ther amongst them is the Tablet. Click on it and magically the price jumps to $74.00.

 

This isn't legitimate trading practices in Australia so why is it allowed on Australia's Ebay. It appears certain Chinese sellers are thumbing their collective noses at buyers and doing whatever they wish. I certainly wouldn't buy from such a dealer just on principle. I have to wonder if anyone's been caught. I've been around Ebay for long enough to know I have to careful but what about the younger buyers with little experience. Some people do think it's Christmas every day.

 

By the way, there's no way to lodge a complaint, Ebay has fixed the report section so whatever you click on a second and third option is there which has no bearing on the matter at hand. Try lodging a complaint about it, you can't unless you write them a letter. Hopefully they will read this.


 

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