on 11-06-2024 04:20 PM
I’m curious if anyone else is facing the same issues as us.
We sell a lot of low-value items, typically priced between $4 and $10.
Given the high competition for these goods, price is a crucial selling point. Our profit margins don't allow for the inclusion of free tracked shipping, so we use traditional stamp posts instead.
eBay discourages using stamp posts for these goods, but I've tried to explain that switching to tracked shipping would make us unable to compete with sellers who continue using stamp posts. Additionally, none of the suppliers of these goods can compete if they use tracked shipping, as it is often more expensive than the product itself.
I believe that if eBay required all sellers to use tracked shipping, it would level the playing field and enhance the customer experience. Although the products might become slightly more expensive, at least they would arrive with tracking, ensuring customers can monitor their orders. Just like on Amazon which is taking a lot of the market from eBay atm..
Just a thought—let me know what you all think.
11-06-2024 04:50 PM - edited 11-06-2024 04:52 PM
Really it is up to the buyer and seller, if you as a seller are prepared to take the risk, and the buyer is looking for the cheapest price, than take the risk.
Not up to Ebay to mandate your profit margin or sale'ability.
All of my items have tracked postage. If people dont want to pay tracked postage (they do ask), I don't want to sell it to them. In fact on some I have registered as well. So many times people pop on the forum complaining that the buyer claims they havent received the item, and it is generally guess what, untracked.
People will say on here that they have had very little INR's, but I dont want the hassle. And I do know that the INR rate dropped dramatically when Auspost included tracking in all of there parcel services.
Your business, your decision.
on 11-06-2024 05:38 PM
40% at least of my items go as untracked letters.
My customers and I are happy with that, given I've had less than 10 INRs in 16 years.
I doubt either of us would be happy with paying/charging more just to assuage your individual concerns.
on 11-06-2024 05:53 PM
I fully understand where you are coming from. Trying to sell items that are less than $5.00 at times. I also have had very few go 'missing' but when they do a hold it slapped on my account. I then quickly refund the buyer, so the hold is removed. I am sure that most times the item arrives but I have only once had a buyer contact me. Then how do the pay again !!!!! It can be such a hassle so I don't get the money, buyer gets a free item, I get to pay ebay fees and Aust Post money. I am considering putting a post only with tracking on my items. Trouble is the sales are slow, so they will be even slower. Anyway still going along with my eBay store.!!!!
on 11-06-2024 05:56 PM
If tracked shipping became a requirement, I would be bulk-listing everything......pre-covid, I might have refunded 12 items per year (well within my playing field).....now 1 in 6 months atm...I only use A.P. and have found that their sorting centres are now 'working' more than not
on 11-06-2024 06:10 PM
@14nanda60 wrote:I am sure that most times the item arrives but I have only once had a buyer contact me. !!!
So you are saying your customers are dishonest, not a good working relationship.
Still unsure how you can sell items at $1.25 with free postage. Loss leader I guess
on 11-06-2024 06:41 PM
I've had 24 INR claims since January 2023.
Allowing for my split of tracked and untracked, and the fact many shipments have items from multiple orders my INR 'loss' rate is about 1 in 400.
I track INR's. If a customer lodges 3 I'll block them. Never had that happen. And many of my INR's are from customers who have placed dozens and dozens of orders so they aren't scammers.
on 11-06-2024 07:12 PM
1 in 400.
Says it all really.
Is it worth reducing your profit by the cost of tracking for 1 in 400?
I chose not to many years ago.
My INR % would be similar to yours.
As a previous member once succinctly said, paraphrased - put 20c in a jar for each non-tracked item and take out the cost of INR for each INR case. Spend the result for Christmas.
I have spent many 100s of dollars for Christmas.
It's risk v rewards. The rewards outweigh the risk.
on 11-06-2024 09:28 PM
It sounds like we are in similar positions, at least in some respects - I sell in a relatively competitive market, with a lot of direct competitors here, but particularly in China, some posting tracked, many not, the vast majority of item prices between $3-$10.
I sent things untracked for many years, unless the order was high volume and / or value enough to require tracking (some people buy enough that I needed to upgrade to parcel shipping - this is important to mention as my business attracts a lot of repeat custom from buyers who purchase a variety of items most of the time, so it's not one $5 item with $6 shipping for them, it's anything from $20 - $2k worth of items with $6 shipping, so this played a role in my going over to tracked only, and not regretting it even when the impact on eBay was quite drastic to start with).
I made the choice to switch to tracked only shipping a few years ago, first on eBay as an experiment (because this site attracts the most price-driven customers out of everywhere I sell), and then I expanded it to my other selling venues. To make a long story short, eBay is the only platform where it made a noticeable difference to sales, everywhere else, not a lick of difference (in fact I ended up going tracked only on my website because orders shipping without tracking seemed like a foreign concept to my website buyers). Ultimately, I traded "Have you sent my order yet?", and "I haven't received my order yet" messages for "The tracking hasn't updated for 3 days" messages, which are thankfully considerably less frequent than the former two (in fact, I can't remember the last time I had an INR case on eBay, my spurious not as described cases dropped way off, too - make of that what you will lol).
Sorry for all the preamble, I just wanted to provide appropriate (maybe unnecessary ) context for my opinion on this...
eBay do everything they can to encourage sellers to use tracking, without taking that step to making it mandatory, because they do something very few marketplaces do these days, which is consult with, and listen to, the sellers on the platform (I know many sellers do not believe this, but they actually do, I haven't seen any other marketplace hold what are basically conventions for sellers to have their say about things, and a lot of the more seller-friendly changes the last couple of years came off the back of those), and many do not want to be forced to price their products out of the budget of their target customers, and have them purchase from overseas competitors where price + tracked postage can be less than the cost of postage here. As with any site policy where the site is populated by millions of different people, all with varying preferences and needs, ebay will cater to the the majority, which always means there will be sellers for whom those policies don't favour, however sellers having a choice is significantly better than not, JMHO.
Re: Amazon, I have noticed that in the categories I sell, not one single seller offers a product at the price I do. In my ebay store, I'll have 25pcs or 50pcs to a packet for a few bucks, all the Amazon sellers have 150-500pcs per pack, because it's the only way their prices can accommodate all the fees, tracked postage and so on, ultimately that means - in my categories at least - ebay and Amazon are catering to different markets. I am contemplating moving more towards this myself, because I feel like if I am opting to have much more expensive postage than many sellers, it will behoove me to have better value products for those who would rather buy in quantity, and leave the smaller purchases to the sellers who will sell untracked.
I also actually believe that Australia Post is doing this for eBay, gradually (mandatory tracked postage) with a lot of the changes they have made over the last couple of years. One of the reasons I switched to tracked only, is because I felt there may come a time where letters (tracked or untracked) were not going to be a viable way to send my products, and if I had an intermediate price (that is, between untracked letters and parcels) for a while, making the leap to parcel only would be easier. And Aus Post have definitely not allayed those fears, with dramatic rises in stamp cost, and severe reduction in service standards for letters (They now only deliver every second day, unless express or priority, which BTW makes a large tracked letter at full price + priority cost $9.05 so it can arrive in a similar timeframe to a parcel, but I can send parcels cheaper than that with My Post discounts...for now, but i digress... or maybe this whole post is a digression lol). Anyway, point is, untracked letters, non-priority letters are going to take noticeably longer to arrive in the coming months & years, and I fear further reductions in service standards, while online commerce is ever increasing standards, pushing for fastest possible processing and delivery times.
There may always be a place for cheap and slow(er) shipping - non-urgent purchases, etc, but I think most Aussie sellers whose business is their full-time job, are likely to be face increasing pressure to use parcel services for their merchandise, purely due to rapidly diminishing letter services, so you may get your wish eventually, just not in the manner expected.
on 12-06-2024 12:20 AM
I've read and re-read your post and I still don't understand why you feel mandatory tracking would be of benefit to buyers.
After many purchases made on eBay and online over the years, I've come to the conclusion that for buyers, at least, the value of tracking has been overrated.
Either the buyer has the item or the buyer doesn't have the item. Tracking doesn't make the item arrive any faster, in better condition, or even guarantee its arrival. Knowing where the item was last scanned doesn't change the fact that the buyer hasn't received their item. It gives buyers the illusion that they have control over the shipment that they don't have, and many buyers will flip out when they discover there's little they can do about an item that's suddenly no longer getting tracking scans.
As for sellers, I don't think sellers want or need tracking so much as they would like confirmation of delivery. All the other stuff that happens between their location and the buyer's location is usually irrelevant, although I suppose it's a bit more reassuring to read that an item has been misrouted to Wagga Wagga rather than going to Canberra and will be delayed rather than receiving a generic "item delayed" message.