on โ18-01-2014 11:30 AM
My one and only negative feedback has come from a buyer who didn't receive his CD's...so when he told me that the CD;s were missing... I REFUNDED him ALL his money ( including my "out-of-pocket" postage expenses)...so he hasn't lost a cent. I, however, have lost my CD's, plus postage cost....(due to his refusal to pay for "tracking"). I thought that when a buyer receives a FULL refund they couldn't leave feedback. Ironically, the reason why I immediately refunded the buyer's payment in full, was to avoid negative feedback...How wrong was I ?
โ13-02-2014 07:03 AM - edited โ13-02-2014 07:04 AM
cause ebay thinks all buyers are angels and never do wrong and all sellers are out there to get you
on โ14-02-2014 11:36 PM
on โ21-02-2014 11:57 PM
on โ22-02-2014 12:23 AM
on โ22-02-2014 07:41 AM
applerecord wrote:
I already knew everything you've said, I'm painfully aware of that, I've been on Ebay with 3 sites for 10 years, but your question of "Would you pay for my House, contents or car insurance?" was nonsense, as YOUR car, house and insurance has NOTHING to do with me....if anything, that question proves my point...namely...."Why should I pay for the insurance on the seller's goods, not my goods, when they themselves refuse to pay for it & want to take the cheap postage option". I know the "Ebay/Paypal" answer of course, it's because Ebay wants to protect buyers against sellers who take their money, but don't post the goods, but there's no protection for the sellers at all...unless we pay extra for the protection, which defeats the entire purpose of selling on Ebay (i.e to make money) whereas a buyer GETS protection by NOT paying for protection...it's all a**up! What should happen is...everything MUST be registered....THAT will stop all the Paypal claims and give them nothing to do all day...BUT if a buyer refuses to pay for the registration it "should" automatically remove the protection of Paypal, as it's unreasonable and ridiculous for the seller to pay for the buyer's item to be protected against loss/damage...it's only because of the (opposite to normality in the real world) Paypal rules that enable this fraudulent buyer behavior to flourish.
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I totally agree with your earlier post. I think a buyer who is given a full refund, including postage, should not give the seller a negative. The seller has tried to fix things. I know people say that feedback is a record of how the person feels about the transaction but sellers cannot leave feedback about how they feel about things, or not in their own feedback.
But I am not sure what you mean in your post above about being out of pocket. (I haven't sold for years so admit I am not up with the latest about dealing with Aust post). Would it not be possible to list your item with the total postage cost that included tracking and not offer tracking as an extra at all, just don't make it optional. That way, the buyer has no choice and can either bid or not bid but at least you all know where you are.
If that is not possible on overseas sales, perhaps you might be better off to restrict yourself to Aust only sales.
From what I have been reading, there seem to be a few buyers who are scamming the system if they can. Most wouldn't, but I have read enough complaints on this forum that if i went back into selling, I think I would pre-add tracking costs to postage, just to cover myself. And maybe add a note in the ad that postage costs include tracking.
on โ22-02-2014 08:40 AM