Why is a buyer allowed to leave negative feedback when a full refund has been given?

[applerecordsfan]

My one and only negative feedback has come from a buyer who didn't receive his CD's...so when he told me that the CD;s were missing... I REFUNDED him ALL his money ( including my "out-of-pocket" postage expenses)...so he hasn't lost a cent. I, however, have lost my CD's, plus postage cost....(due to his refusal to pay for "tracking"). I thought that when a buyer receives a FULL refund they couldn't leave feedback. Ironically, the reason why I immediately refunded the buyer's payment in full, was to avoid negative feedback...How wrong was I ?

[zelly888]

Contact Ebay by phone and explain to them what has happened and they will remove the unwarranted feedback for you.

[tstore]

Zelly - there is no way eBay will remove negative feedback in this situation. For all eBay knows, item was never sent.

Apple - tracking is for seller protection, not buyer protection so there is no way to force a buyer to pay extra for tracking.

[zelly888]

Why not? A full refund was given and the negative feedback given to the seller doesn't reflect one bit towards the actions of the seller,If the buyer didn't receive their item then the blame should be towards the postal service even if tracking service was not taken up.I understand that there was no seller protection but what has that got to do with the feedback given? How rude of the buyer giving negative feedback when they received a full refund,the buyer should be ashamed of themselves.IMO this buyer has scammed OP.

[zelly888]

Well then if ebay won't remove the neg OP should do a follow up to the neg stating that a full refund was given but still received an unfair neg feedback.As OP has done all they could do in this situation and I would be putting the buyer on my blocked list.

[phorum_junkie*]

The buyer had a non positive experience, they wanted their item not their money back. You say he refused to pay for tracking, he shouldn't have been able to. You say in the description that postage will be $7.20 registered so the buyer should have been able to assume that if it was sent as a large letter it would be registered (there is no registered parcel post) or if it was going as a parcel it would have adequate tracking, click & send is only $6.95 for under 500g.

If it was going as a letter and you agreed to not charging for registered then that is your error. Refunding does not mean the buyer cannot leave you a neg.

[nicole-n-daz]

This buyer should be put on all blocked lists.

Disgusting leaving neg feedback after the seller did the right thing by them.

[harley_babes_hoard]

Regardless of whether you refund or not of course a buyer should be able to leave feedback. It is their experience of the transaction. In this case the buyer didn't have a positive experience didn't get the item and was inconvenienced.

[nicole-n-daz]

But that is out of the sellers control.

And its not hard to see.

Negative feedback should never be given for something that is out of the sellers control.

That is not using the system properly.

If everybody gave negs like this 1 out ,There would be no sellers left on ebay.

Totally disgraceful.

[zelly888]

OP had a money back guarantee in their listing so if the buyer doesn't receive the item then the buyer gets their money back.I think that because of this policy the buyer has scammed the seller as the buyer knew they could easily get away withit and even going to greater lengths and give a negative feedback just to throw any suspicion towards themselves.This is my opinion and I'm sticking by it,if anyone disagrees then whoopy doo.