Why is there no replacement option when a buyer requests a return?

[pureprintobsession]

Why is there no replacement option when a buyer requests a return?

My buyer doesn't want a refund just a replacement. I am sending a replacement and arranging return of the original item. Which reply do I choose? (see options below). No refund is required. I have messaged buyer. Any advice would be great. Thanks, Gayle

Select a reply

1. Accept the return - Provide a return postage label to the buyer via email. You're responsible for the postage cost. Wait to get the item back before you refund the buyer.

2. Give a full refund - You fully refund the buyer to close this request. The buyer keeps the item.

3. Offer a partial refund - You have one chance to offer an amount. The buyer keeps the item.

4. Send the buyer a message - You can reply to the buyer.

[justkidzbiz]

Yes, I bought the batteries. Problem I have too is that I have opened one to put in my watch 🤪

[padi*0409]

Hmmm, I hope it's got voltage in it - many of their negs mention flat batteries after a short time.

"fingers crossed" for you.