Why is there no replacement option when a buyer requests a return?
My buyer doesn't want a refund just a replacement. I am sending a replacement and arranging return of the original item. Which reply do I choose? (see options below). No refund is required. I have messaged buyer. Any advice would be great. Thanks, Gayle
Select a reply
1. Accept the return - Provide a return postage label to the buyer via email. You're responsible for the postage cost. Wait to get the item back before you refund the buyer.
2. Give a full refund - You fully refund the buyer to close this request. The buyer keeps the item.
3. Offer a partial refund - You have one chance to offer an amount. The buyer keeps the item.
4. Send the buyer a message - You can reply to the buyer.
