on 07-04-2015 07:26 PM
on 07-04-2015 07:37 PM
I love ebay
on 07-04-2015 09:29 PM
Are they saying they will foot our entire postal costs for 11 day?..I dont believe that until I see it
on 07-04-2015 10:07 PM
on 07-04-2015 11:34 PM
Oh, look, they CAN remove defects.
on 09-05-2015 12:24 PM
Having received the same email and not seeing any reference to it in the latest invoices, I decided to mmm... chase it up...
eBay's response: About the email that you received concerning postage labels for March, what will be credited is just the postage label that was invalid. Also, the credit will also apply to postage label fees only.
Yet the original email reads: "... issuing a credit to your account which reimburses you for the full amount of labels purchased during the disruption..."
It's simple enough English. Why promise something they're not going to honour?
on 09-05-2015 05:36 PM
@noseinabook2011 wrote:Having received the same email and not seeing any reference to it in the latest invoices, I decided to mmm... chase it up...
eBay's response: About the email that you received concerning postage labels for March, what will be credited is just the postage label that was invalid. Also, the credit will also apply to postage label fees only.
Yet the original email reads: "... issuing a credit to your account which reimburses you for the full amount of labels purchased during the disruption..."
It's simple enough English. Why promise something they're not going to honour?
I'll have a wild guess at that:
Because they can?
on 10-05-2015 01:03 AM
on 10-05-2015 01:05 AM
on 10-05-2015 07:35 AM
The April invoice shows an eBay Incidental Reimbursement Credit of $17 (no specific explanation offered) which is a fraction of what I'd expected. As it doesn't cover the shipping fees, I'm guessing it's just the fvf.
I thought I was making it easy for them by emailing an itimised list of items affected during the period stated - 9-20 March, but I guess my interpretation of "eBay speak" is somewhat lacking. I read their email several times: skimmed it, read it out loud, sounded out each word, tilted the page, closed one eye... I even repeated "full amount" several times and strangely, it didn't lose its meaning.
As for the something extra... that's definitely open to interpretation and wishful thinking.