I don't mean to argue or anything, but may I suggest a counter opinion to your comments...
Firstly, I have had an eParcel account for coming up 3 years now, and absolutely love it. so this is not heresay, but experience.
I am not sure what you were told, but the guy that set me up stated that if I am sending out a satchel bag, (which I buy the polymailer bags from eb packaging in the same sizes as 500g, 3kg and 5kg) they told me to enter it as 1 x 1 x 1, which gives a 500g cubic volume.This is what I do, as almost 95% of everything I sell is under 500g. It then charges me a rate far less than a 500g satchel through Auspost.
Have you tried doing that? Perhaps you would find your issue to be solved...
The other thing, is that I find my express eparcel is almost ALWAYS there overnight, and that includes going to far out in WA. For one of my stores, I would say that 40-50% of my customers are regional people working on remote farms or in the mines. Being that I can send a 500g bag express through eParcel for only $8 to anywhere in Aus, I advertise my items as standard postage, and then UPGRADE EVERY ITEM by putting it on Express!
This has made a Tremendous diference to my feedback, as people will generally leave a comment relating to the fast shipping. I even had 1 guy call me on the phone, telling me it was the best ebay deal he had ever done... (He purchased it around lunch time, and was in NSW somewhere, and I got it in the post that afternoonn, and he had it by breakfast. He couldn't believe he had his item in less than 18 hours after purchsing it.)
In regards to internationl. They may have changed it, but I only signed a contract in October last year, and it was a minimum of $3000 spend in International Parcels per 12 months. So if you don't have the international volume, you won't be able to get it. However, if you do. IT"S AWESOME!!! I can't believe how Cheap I can send stuff internationaly now!
In my opinon I recommend the eParcel.
On top of that, the comment about the savings on larger items I heartily agree. I had a hunting store selling compound bows, that I have since sold, and I sent a bow to WA in the first week while setting up my account but it wasn't ready, and had to go over the counter rate. Cost $78. I sent the exact same bow, to the exact same postcode 3 weeks later for $18
Hope this helps.
Daniel
@lepl2013 wrote:
I am not sure what you were told, but the guy that set me up stated that if I am sending out a satchel bag, (which I buy the polymailer bags from eb packaging in the same sizes as 500g, 3kg and 5kg) they told me to enter it as 1 x 1 x 1, which gives a 500g cubic volume.This is what I do, as almost 95% of everything I sell is under 500g. It then charges me a rate far less than a 500g satchel through Auspost.
Have you tried doing that? Perhaps you would find your issue to be solved...
The other thing, is that I find my express eparcel is almost ALWAYS there overnight, and that includes going to far out in WA. For one of my stores, I would say that 40-50% of my customers are regional people working on remote farms or in the mines. Being that I can send a 500g bag express through eParcel for only $8 to anywhere in Aus, I advertise my items as standard postage, and then UPGRADE EVERY ITEM by putting it on Express!
This has made a Tremendous diference to my feedback, as people will generally leave a comment relating to the fast shipping. I even had 1 guy call me on the phone, telling me it was the best ebay deal he had ever done... (He purchased it around lunch time, and was in NSW somewhere, and I got it in the post that afternoonn, and he had it by breakfast. He couldn't believe he had his item in less than 18 hours after purchsing it.)
In regards to internationl. They may have changed it, but I only signed a contract in October last year, and it was a minimum of $3000 spend in International Parcels per 12 months. So if you don't have the international volume, you won't be able to get it. However, if you do. IT"S AWESOME!!! I can't believe how Cheap I can send stuff internationaly now!
In my opinon I recommend the eParcel.
On top of that, the comment about the savings on larger items I heartily agree. I had a hunting store selling compound bows, that I have since sold, and I sent a bow to WA in the first week while setting up my account but it wasn't ready, and had to go over the counter rate. Cost $78. I sent the exact same bow, to the exact same postcode 3 weeks later for $18
Hope this helps.
Daniel
Thank Daniel for your comments. I do not think it is right what you are doing with satchels. Was it your account manager who recomended it to you? We as senders must enter real measurements no matter what type of packaging we use. If we enter wrong sizes we can be billed to pay extra and probably will be fined as well. My account manager is slow in actions but he has made it clear that there nothing Austpost can do if actual weight is less than 500g but gubic one is over. Unless you are at the top level for their rates cubic measuremts will be always talking into account to calculate an actual postage rate. He may be wrong but he told it to me a few times over the phone and email. I have dropped it since and just use a regular service in situations like this
The same applies to international. I expected to be allowed to use international postage with eParcel when I signed a contract with AusPost but I was not connected to it. When I asked them to connect me the account manager wanted me to confrim that I would be sending at least 1000 parcel overseas per year. I do not have so many orders from overseas(I do not even think it is close to $1000 a year) so they did not connect me to international.
In regards to express, I have a regular customer from NSW(I am in Brisbane) so she is about 300-400 km way from me, She usually places orders with regular post but sometimes she asks for express. There were a situation when one order was posted regular post and another order was posted with express the same day. She received regular postage one within 72 hours while it took almost 4 days for express to be delivered. That is a huge difference in time considering express post costed her 2.5 times more than regular. May be it was just a temporarly glitch and her express parcel stuck somewhere but sometimes you can even see transit time difference for express and regular on eParcel website not in a favour of express. Some time they show that express will take the same time as regular, in few cases they may even tell you that express will take more time than regular. It is usally for remote areas where express will take longer.
I just do not want to risk it anymore. Some of my customers need products for events and they need it asap. So whether it is glitch or not I will be the one who they will blame if they don't get them fast.
