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what are the rules regarding refunds?

a buyer says the shoes i sent her were broken although i noticed no such thing when mailing them out?i have offered her a refund as she is unhappy so do i have to pay the postage to have them returned to me?

User avatar by • Community Member
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Regarding Customer Complaints.

I just sold a pair of shoes to a buyer.They were listed as used.I listed that they were worn only 2-3 times which is the truth.I did give them a clean prior to mailing as one would.I packaged them up and mailed them off last week.The buyer has now me...

User avatar by • Community Member
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  • 3 replies
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I believe there is a scam on no fewer than 12 BBQs offered at a cheap price by members .Same BBQ.

On at least 12 ocasions 12 new zero feedback members are selling BBqs at a much lower price than normal also offering free delivery Australia wide. When they make one or two sales they withdraw the listing. I message them and have never had a reply.I...

Whose time zone should apply? Buyers or sellers?

If I have an item listed and it is bought by someone in a different time zone shouldn't the sale be in my time zone date and time. I have a sale that is showing as being a few hours and a date later than it occurred I want to start a dispute as soon ...

Have any sellers received the 100 free listings as yet today usually offered fortnightly on fridays.

Hi has any one received 100 free listings often offered fridays fortnightly..Ebay advises that sellers are radomly picked for these offers depending on elegibility..Just wondered if any sellers have been advised of free listings this weekend as yet

member of he month award

emails me complaining that I had an item advertised for so much but selling it for more, thinking, **bleep**, he is going to report me to Ebay for this, yeah right, all I could come up with is the fact that someone does have it cheaper than me, exact...

User avatar by • Community Member
  • 368 Views
  • 1 replies
  • 0 Helpful

Do site preferences ( blocking npb ) actually work?

As i wait for yet another non paying bidder case to close *sigh*, i have looked through their feedback and noted at least 5 negs in positive feedback in the last few months saying ' never paid' or simular. I have a block in my site preferences that b...

My eBay posatge label is now printing with a boarder. Can use my A4 x 4 sticker sheets now.

Until today I was printing out postage labels through eBay directly onto an A4 x 4 sticker. Perfect fit and easy as!! Today I went to print and I have a Boarder around my label so now it wont fit onto on of my stickers but prints over to the sticker ...

User avatar by • Community Member
  • 698 Views
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