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More Knowledge. More Possibilities.

Seller Centre has answers you can trust for all your selling questions.

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Any suggestions with how to deal with this case?

I have been an eBay seller for for around 4 years and not encountered a situation like this, so not sure what to do.I gave a refund to a customer through Customer Support to settle a case. Customer support told me that the case had been closed in my ...

Am I being scammed?

Not long after my eBay listing was visible I have received an offer from someone based in the United States looking for a present for their "cousin" who lives in Melbourne and wants it shipped locally (I also live in Melbourne). After going back and ...

“eBay scam”

This person bought second-hand shoes from me, and I also chose not to accept returns. But eBay eventually forced me to return the product, but I did not receive the return and was deducted from the payment. The reason is just that he thinks it is unc...

Buyer didn’t pay

I sold some items and buyer claimed she couldn’t pay as she was in lockdown & asked me to wait for payment which I did. Canberra is now out of lockdown and she won’t pay or communicate. as it’s over 30 days how do I cancel the order?

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  • 320 Views
  • 4 replies
  • 0 Helpful

International buyers

I just recieved a message from the winning bidder asking if i will post item overseas?? on my item, the item was listed under australian postage only, this buyer is located in sri lanka, how do i cancel the order get my fee credits back if the buyer ...

Resolved! Buyer Repeatably Claims INR

I recently cancelled an order. I reviewed the buyers feedback left for sellers. A third or more of purchases are claimed as not received or damaged. The buyer leaves positive feedback for the sellers after they refund. I did not want to take the chan...

Australia Post tracking labels

I have recently purchased these tracking labels and I was just wondering if I can use them on letters with stamps on them as well?

User avatar by • Community Member
  • 1952 Views
  • 3 replies
  • 0 Helpful

Image thumbnails in messages not clickable / zoomable

Is anyone else experiencing this problem with messages in eBay? Since the start of the week my buyers have been reporting that they cannot click on images in messages to view the larger version, on their mobile and PC. They need to see their rego pla...

Refund for Customer

Hi,We are ebay store seller and we have recently requested seller that we are out of stock with 1 item.Instead of cancelling the order, customer choose the option of return, though the items was not even sent to customer.Now when we are processing th...

Seller Rating System is a Joke

Seriously E-bay what a RIGGED set up re: Seller Ratings..How on earth are sellers supposed to be responsible for late items..when we put our customers purchased items in the post ASAP and yet Australia Post is slow or is delayed because Phil or Phill...

User avatar by • Community Member
  • 1479 Views
  • 14 replies
  • 3 Helpful

New reports system - thank you ebay.

If, like me, you sell variation based items you'll be very happy to see the new Ebay inventory reports. The new format now provides full detail on variants. With the old system I really struggled to get meaningful data out of the reports. This was pa...

User avatar by • Community Member
  • 495 Views
  • 0 replies
  • 0 Helpful

Resolved! Partial refunds and new DSR ratings

Hi I have a quick question re refunds. I have read so much on the boards the last few weeks re all the changes with new FVF's and the new DSR ratings etc. I just have a feeling I read somewhere that if a seller gives a refund or partial refund for ov...

User avatar by • Community Member
  • 2142 Views
  • 14 replies
  • 0 Helpful

Postage and people complaining about cost

It been really eye opening reading so many people complaining about postage costs. The thing that gets me there must be alot of sellers running business like selling but NOT abn registered. If they were your postage is FREE no matter what it costs. A...

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