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Forum Posts

A buyer has differing reasons for asking for a refund

I sold a fountain pen to a buyer who received it a few days ago. On the date of tracked delivery they contacted me to say that the lid would not stay on & they would like a refund. Then again saying that the clip would not work, then again saying tha...

Ebay Payout Survey

I've had a request to complete a survey. Stumped by the first question. No option for 'none of the above' or 'other' followed by a please explain, just these 3 limited options. Not one best describes the way I manage funds. Even if it did, what benef...

Ebay Survey.PNG
User avatar by Community Member
  • 1478 Views
  • 19 replies
  • 1 Helpful

eBay is such a joke! Account being deducted for sold item fees!

My god eBay are a horrible company to attempt to deal with.I’m on this managed payments system. I’ve sold two items. The fees for those items are in my account, and today I get told that $150 will be deducted from my bank account! Yet the item paymen...

User avatar by Community Member
  • 1557 Views
  • 28 replies
  • 1 Helpful

Is Ebay trying to get Rid of items under $20

With the newly implemented rules in regards to tracking on all items or EBAY will after 3 days of an item not supposedly being received case opened by a buyer they will automatically refund the buyer. Curious to know what other sellers think of this ...

User avatar by Not applicable
  • 925 Views
  • 10 replies
  • 0 Helpful

Resolved! "Visit Store" disappeared from listings

My store has been on holidays for a month - on return I find that my items which used to have a "visit store" option on the right hand side which enabled the buyer to click and then select a category of items to choose from has now disappeared. Is th...

User avatar by Community Member
  • 512 Views
  • 9 replies
  • 0 Helpful

Perth public holliday - Ebay say i still need to send orders today even though Post Offices Closed

Hi all. To anyone selling from WA. Just wandering what your doing about this? Have a bunch of orders that say need to be sent today.Today is a Public Holliday in WA so no Post Offices are open. Contacted the live chat and was told that my orders will...

User avatar by Community Member
  • 220 Views
  • 2 replies
  • 0 Helpful

auction fees in basic stores

Hi, I am thinking of opening a basic store. Are auctions for items in collectables category still free within a basic store? Thanks

User avatar by Community Member
  • 725 Views
  • 8 replies
  • 0 Helpful

Resolved! What am I missing?

I received an email from eBay today, which states: 90 items sent ; 0% sent with (or as ) untracked letters.81% valid for trackable services. All items I have sent have had sent have had tracking downloaded. All items have been sent through Australia ...

AP price rises

Domestic and International standard retail rate changes^Over the last year we've worked hard to support customers with the pressures of their sometimes rapidly changing businesses. Rising costs over the period however mean that, effective 1 March 202...

Buyer claiming product is fake.

Would be great if someone here can offer a word of advice.I sold a few tcg booster box to a buyer in sealed mint condition. The buy has now requested a refund saying that the product is fake and opened. I have all the invoices of where i purchased it...

Dodgy buyer, horrible customer service response

Dear community,I have recently been selling my brand new NBA card boxes, they're factory sealed and get sent in really good packaging as I'd want to receive them the way I send them. I sent a box to the US and thought it was odd that my payment was o...

User avatar by Community Member
  • 659 Views
  • 11 replies
  • 0 Helpful

Seller limit frustration

I have great feedback (100%) but hadn't used eBay for a while as I have been a caregiver to my parents for over 4.5 years. My parents have now passed and it's time to sell a lot of their goods, however eBay is only allowing me to sell 1 thing a month...