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Cancelled transaction. What next?

My buyer's funds were marked "payment initiated " and he cancelled the transaction. EBay tells me that I don't have to do anything. Does the buyer automatically get a refund or do I have to apply through either ebay or PayPal?

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  • 650 Views
  • 7 replies
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I can feel a red dot coming!!!!

Sold an item: Black Western pointy toe stitch snake skin detail Size 46 AU 11 mens boots (202908274055) The buyer asked a question, didn't wait for a response, made an offer and was auto accepted, asked another question, again didn't wait for a respo...

Why is ebay putting my funds on hold now?

So the past two days of selling on Ebay has been great! No holds and no problems with customers, but now suddenly when I had a transaction today Ebay put the funds from that transaction on hold again. They said it's because of delivery confirmation a...

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  • 1181 Views
  • 13 replies
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Insulting message about prices

Anyone get randoms sending insulting messages about your prices? lollmao got a message saying hahaha you can buy it brand new for less than that. Although I wasn't aware, following that, I did find it elsewhere, but 'out of stock' so he's technically...

Resolved! I always try to word my items so that they will appear in the first few pages but find that they end

My items always end up appearing many pages away from first pages behind commercial sellers and even overseas sellers. How can I improve their rankings. I thought they would appear according to the time and date the item is advertised.

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  • 10 replies
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Next step after buyer opens a request ans issue is resolved/

This morning I received an email from ebay "Your buyer opened a request because their item hasn't arrived". I keep good records and was able to determine the date the item was posted (19/5) and the accompanying tracking number (TN) which I uploaded a...

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  • 696 Views
  • 13 replies
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Listing now showing in search results

Today, a customer send us a message saying that he can not find my listings. They asked if we have closed the store. So I went to check a sample of listings and fair enough they were not showing in search result. Even when tried exact title and searc...

Resolved! Return Item damaged by buyer

A Buyer is returning what they claim is a defective item but after sending it they told me they have painted it black for their son and did this before realising it was defective.Do I still have to give a refund even though the product is vandalized?

Regarding on international buyer

Hi, I am desperately looking for advice regarding my issue with buyer. I have recently sold my item (Nintendo Switch) to an international destination. However, due to the current COVID-19 Situation, Australia Post was unable to accept the item to be ...

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  • 342 Views
  • 3 replies
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Resolved! Buyer disputes, claiming only one item sent when I sent two.

Hi ebay sellers, I have had a couple of sales recently where the buyer is claiming that they recieved only one item when they ordered two - i sent them both out in the same tracked parcel, I know I did not make this mistake, I always triple check bef...