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Buyer refused delivery and does not reply to messages

Hi everyone I recently sold an item (appliance part) on ebay for a little over $100 /$15 post, sent in an australia post flat rate express satchel with tracking of course, I sell these parts all the time and have sold a lot of them, very rarely have ...

User avatar by Community Member
  • 444 Views
  • 13 replies
  • 0 Helpful

Help! How do give a discount on an invoice?

Ok, I've been here for yonks but I have rarely needed to offer a discount because a buyer has overpay on postage. Confused? A buyer contacted me to say he was bidding on multiple items. I said that's fine, thinking he understood it would be calculate...

User avatar by Community Member
  • 5490 Views
  • 10 replies
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Resolved! Installments on invoice

Morning - a buyer won an auction and didn’t pay straight away. I sent them a reminder and they have asked if they can pay in the installments. If I create and send them an invoice through eBay do they have to pay that in one lump sum?cheers anthony

User avatar by Community Member
  • 331 Views
  • 5 replies
  • 0 Helpful

Having fees cancelled on compassionate grounds

My son used my account to sell a pokemon card. I've never sold anything on ebay, and had no intention to ever sell on ebay. My son, however, found a way, and now because I have no idea of the selling process I've somehow racked up a bill even though ...

User avatar by Not applicable
  • 597 Views
  • 10 replies
  • 2 Helpful

Problem selling to the US

Well I decided now Australia post has the new ZONOS aggrement that I would start selling ang to the US. The problem is when I lokk at my sales and select postage to the US I see: Now this is not correct as I pay the tariff and duties and there is no ...

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User avatar by Community Member
  • 258 Views
  • 0 replies
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Resolved! Changing International postage

Hi ALL,I have 9000 books listed and need to change posting policy on all books.I dont want to sell internationaly but I cant seem to change this using bulk editing.Can anyone offer adviceThanksJeff

A buyer does not respond to my messages

I posted my first item for sale on eBay & on 8/9/25 eBay notified me it had sold with a link to contact the buyer.Despite a few messages, the buyer has not responded. I assumed that the sale had fallen through. Today I got an email from eBay to say m...

User avatar by Community Member
  • 177 Views
  • 3 replies
  • 1 Helpful

Selling Replica Items

Hi all I was wondering why eBay doesn't allow people to sell replica items such as Louis Vuitton, or Chanel if it is listed as replica in the description. I have seen people listing replica Louis Vuitton as LV rather than "Louis Vuitton" and starting...

User avatar by Community Member
  • 16951 Views
  • 70 replies
  • 0 Helpful

Funds on hold : awaiting authentication

Hi, My item have a blue-tick "Authenticity Guarantee". But when Item sold and buyer already paid the item, there is a note ["Send to Authenticator by Tue, 23 Sep ... Funds on Hold : awaiting authentication]. This is my first time with this scenario. ...

An add apeared mysteriously last night on my shop site

An add was placed mysteriously somehow on my site last night for 5 brand new engine head gaskets $1 each. ''Pick up only " They all sold immediately to one buyer and paid for. I received the usual notification this morning via email . I only sell DVD...