eBay Help
Selling
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Start a conversation

More Knowledge. More Possibilities.

Seller Centre has answers you can trust for all your selling questions.

Announcements

Click to read the latest Announcements from eBay!

The eBay for Business YouTube Channel

Visit the eBay for Business YouTube Channel for selling help and how-tos.

Seller News: July 2025

Build buyer trust and discover improved seller tools with our latest updates.

Play Pause

Forum Posts

Start a conversation

Technical error NEED HELP

I sold an item on ebay and proceeded to send an invoice. Once I clicked on the send invoice button an error occurred and it marked it as "Payment Received". How can I undo this mistake. Thank you

False INAD case, item returned damaged, I withheld a fair percentage, eBay refunded WHATS THE POINT!

I have to vent. I'm so frustrated right now! If eBay is going to offer top rated sellers the ability to withhold a percentage of a refund for a damaged return, but then refund the buyer in full when they have a sook... then WHAT'S THE POINT of offeri...

User avatar by • Community Member
  • 157 Views
  • 2 replies
  • 0 Helpful

Resolved! Calculated Postage for Australia Post options no longer working?

I typically use Australia Post options for Signature on delivery and overseas postage calculated by weight and package size using own packaging. In recent days it appears that the auto-calculated postage is no longer working, the only options availab...

User avatar by • Community Member
  • 359 Views
  • 4 replies
  • 2 Helpful

invoicing for an item incorrectly marked paid and posted

A buyer won 2 items he paid for the 1st on ebay's invoice. New to ebay after a long absence I incorrectly marked the second item paid and posted then sent both off.How can I now raise a new invoice for the 2nd item.

User avatar by • Community Member
  • 211 Views
  • 4 replies
  • 0 Helpful

Provide label for Doesn't work or defective return

Just had my first "Doesn't work or defective" return in years as a seller. I seem to remember we used to be able to provide our own return label, am I imagining that, or did that actually used to be an option? This time I didn’t get the choice, and t...

Resolved! Item Not Recieved case- help please

Hi I have had a buyer open an INR case stating a parcel showing as delivered was no delivered.The tracking is showing as Delivered - Left in a Safe Place.I have responded to the buyer via the open case stating he will need to contact Australia Post f...

How to handle a refund and get my money back for a 'restricted' attempt to send a package to England

hi there, I recently sold a GI Joe figure to a buyer in England. I'm in the US. I packaged and sent the figure, same day, but the latest update from the Ebay issued tracking number (from 8 days ago) says the package is restricted and will be returned...

User avatar by • Community Member
  • 130 Views
  • 2 replies
  • 0 Helpful

Anyone Else Notice eBay Has Changed How You Add To Custom Lists

i Went To Add To My Second Watch List Tonight And Where You Normally Add An Item There Was A Drop Down Menu i have 3 extra watchlists ranging with 140 to 197 in different lists i went to add an item to the second watch list and could only add to my m...

User avatar by • Community Member
  • 171 Views
  • 2 replies
  • 2 Helpful

Buyers not finalising the purchase

Buyers don't pay for items what can be done besides relisting the item, same item was sold twice and both times the didn't pay, I can even leave them a feedback

User avatar by • Community Member
  • 171 Views
  • 3 replies
  • 0 Helpful
Labels

Featured Posts

Top