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Item not received by Customer, but don't live at address

Customer has opened a resolution case for an order delivered on the 30th with an authority to leave, meaning I don't have a signature.They are claiming they haven't received it. They received emailed tracking updates and now admit that they no longer...

Resolved! Allow Customer to add frieght cost?

Howdy, Is it possible to allow the customer/purchaser to add there own freight charge, I.E customer will use freight calculator to get postage cost, add the postage cost themselves and then pay. (obviously the amount entered will be checked before sh...

Resolved! BS Reason for High Postage

I was looking for an item on ebay and found it with a Tasmanian seller for a good price but their postage was advertised at $115.The listing said they had 9 in stock but I only needed one. So I contacted the seller asking them to revise their listing...

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  • 10 replies
  • 0 Helpful

Resolved! Finally sold an item using Click and Collect. How do i send?

First time selling with the CnC option and now I dont know how I need to go about sending.I generally use my courier service as its much cheaper to send laptops via courier tha AP. How do i send this? Am I meant to use C&S? eBay labels? I have no ide...

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  • 13 replies
  • 0 Helpful

do I refund or not?

I recently sold a watch on another account. It was just a cheap watch nothing fancy. I just stated what was on the watch.The buyer has told me that it was wrong and has several complaints about it. They only paid $5 plus postage.I told them that if t...

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  • 372 Views
  • 2 replies
  • 0 Helpful

Item Not Received: How do I avoid a defect?

Buyer has opened an eBay dispute for Item not Received. Item was sent as large letter so no tracking. I do have another one, so I'm thinking of offering the buyer either a full refund, or to send out another one Express Post. I have a feeling that th...

Question for sellers that have a basic store

hey all this might be a stupid question but how do i sell with the store, i keep going to help but keeps taking me around in circlesi have some beauty products i have listed but there not showing up in my store as for sale items? please help asap

Resolved! credit refund

Hi all, How do I get a refund for an invoice rather credit. I don't want a credit on my PayPal account, I don't sell much also I think it's not fair. I received an email to say I have this credit from a sale that was refunded. I've tried having a cal...

Resolved! Calling All Techs.... I need A Little Help

Hi AllI run Firefox as my main browser and when I installed Windows 10 some how or other I set up a Remember User Name And Password, I cannot remember how I did it but its there and I love it. Problem now is I changed my eBay User ID and it saved my ...

iv been billed (fees) for an item the coutomer wanted cancel whihc they bid on and won (non auction)

hi guys can someone please let me know, eBay have billed me now fee for an item I cancelled nicely with the buyer because they said they bid on it by mistake (don’t know how that possible).. can some please let me know how do i contact eBay because t...

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  • 2 replies
  • 0 Helpful
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