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"I don't need it anymore" and other unlawful return reasons

Has anybody had any luck refusing returns initiated through eBay's system? I have a request for a return with the reason "I don't need it anymore" and even though the item is unopened, by law retailers are only required to refund where the goods are ...

Increase in buyers buying two items by mitstake

Has anyone else noticed an increase recently of buyers who accidentally purchase more than one of the same item? It's happened three times in the past two weeks. Has been a rare occurance otherwise. I don't know if it's a bug with eBay or something e...

click and send own packaging

Hello All Just wondering, with click and send own paclaging, am I ok to just Wrap a box in brown packaging paper and then stick the click and send label on it? or do i have to buy my own box for the item whilst still selecting own packaging? many tha...

Tracking of pre-paid satchels.

Hi, this has probably been asked before but how do you 'track' the prepaid satchel (pink sticker - Sender to keep). When I attempt to enter the number it only allows for 10 digits, whereas there is 15 digits. Thanks

Day of unreasonable requests

Been selling for a while with no issues. Today started with a buyer demanding refund because the screen protector did not cover his entire screen. (Screen Protectors normally ignore the curved portion of the phones and are smaller sized than the phon...

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  • 29 replies
  • 1 Helpful

are aus post workers under presure

i was expecting a package contacted the company and they said aus post sent it back because it was not picked up .strange there was no card in my locked letter box , now this morning my wife tells me she was expecting a parcel and just contacted the ...

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  • 1591 Views
  • 27 replies
  • 0 Helpful

Just got stung by MBG - my first time

08 Jan - Buyer buys item09 Jan - I message him about incomplete address30 Jan - Buyer opens case and admits error, supplies new address in case details06 Feb - Item is sent and I mark it as posted12 Feb - Buyer repeats correct address and says they s...

Another outage at Aust Post

Was checking on the status of one of buyers early this morning and online tracking stated that it was out for delivery today. Checked again a few mins ago and the online tracking showed "Initiated" instead of "In Transit"!?!!? Called up Aust Post hot...

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  • 763 Views
  • 4 replies
  • 0 Helpful

wrong address given, item now lost who is at fault

sold my son`s gaming console to a zero feedback newbie, she claims it never arrived although tracking shows delivered and all good.received email today from buyer admitting they put the wrong address in their ebay and paypal details.simply put some o...

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