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Sending email addresses through the ebay message system

Regarding the recent policy changes that don't permit sending email addresses through the ebay message system, does anyone know why it is still possible for some people? I know that I cannot include my email address in an ebay message, but sometimes ...

Premium Service / Top Rated -- maximum hassle with minimum incentive, risky and damaging.

If you do a money-off promotion, you have to also do money-off your “free” postage fees too – you can only correct this by offering a smaller percentage discount – which in turn makes the sale “less interesting” for the public. For promotions, it’s b...

best way to respond to case opened on ebay.de

I have just had a buyer from Germany who has opened a case that he hasn't received his item yet (It wouldve been nice if he had just messaged me though first) Because the case was open on ebay.de i have to respond to the case on that site which is al...

Handling charge on postage

My question is, how do I not burst out laughing if ebay trust and safety asks me what the handling fee is for and decided if its a reasonable amount.Here is why I ask.I grant ebay the right to charge selling fees on postage.When it comes to an intern...

How to deal with potential Scammer/non-payer?

TLDR version - Have a suspicious Chinese buyer back again and not sure the best way to stop him buying my stuff? About a month ago both my partner and I were selling items using each of our own accounts and both had people with a Chinese postal addre...

Resolved! Overseas buyers when preferences say Australia only!!!!

So in the last fortnight I have had two sales to European buyers (all my items are buy-it-nows) and my preferences clearly state will post to Australia only! I've been selling on here for many years and this is the first time this has happened. I tho...

Resolved! Problems with messages or checkout?

Hi Just wondering if anyone else has had issues with buyers having problems with checkout or messages. I have had messages from 2 different buyers tonight. Both have said that they had asked for me to adjust the invoice for them to add tracking with ...

User avatar by • Community Member
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avoid defects - send money

Rather than refund money from the payment made why not just send money to the buyer. This would use a completely different transaction. Should work til they change the rules AGAIN!

Seller Payment Email trickery?

Got an email from eBay telling me that" credit/debit card declined eBay's attempt to automatically deduct the amount due" Yes, it was really from eBay. So I checked my credit card and everything was fine. No reason for it to decline anything. So I ma...

User avatar by • Community Member
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  • 13 replies
  • 0 Helpful

Service Unavailable

Sheesh! Sloooooow eBaying today. Can't even reply to messages. Service Unavailable - DNS failureThe server is temporarily unable to service your request. Please try again later.Reference #11.54dd54b8.1404267461.11ec6c02

Defect for refund ???

I,m still trying to get my head around this "fantastic defect idea" that ebay has come up with. I have a customer who has purchased and paid for an item. He has now decided it wont suit him and wants a refund. Before the defect system, I would just r...

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