buyer changes mind

[davidc4430]

i have a buyer who has changed his mind on a purchase

as i havent posted the item i'm ok with it

whats the process now?

[davidc4430]

ok, i figured it out

but how do i relist the item?

[davidc4430]

nothings ever simple

once the refund had been confirmed the item disappeared

i dont know how many pages i looked at before finally finding it

it wasnt even on the 'cancelled' page!

btw, is there any penalty for buyers who 'change their mind' 3 days after buying?

if it wasnt a public holiday today the item would have been posted before the moron changed his mind

[davewil1964]

Click on 'relist'

[davidc4430]

yes, i know

but i couldnt find a 'relist' until i could find where the listing was moved to after the refund was cleared by ebay

it wasnt in my list of items for sale or my list of sold or any other obvious page i tried

ive just been forced into the new improved seller hub gizmo

that im having a lot of difficulty figuring out

unlike the old one where it all was there on one page

for sale

sold

refunded/relist

now its try this page then that one or no, what about this one, still no....

[katistrophik]

Not certain, but I dont think the buyer gets any kind of 'penalty' as you agreed to the cancellation.

Not sure on that though, but I do think you made the right decisiion because the buyer could have been a PIA down the track if you didn't agree

edited: Block the buyer too

[davewil1964]

There is no separate NPB facility anymore. It is done as a cancellation.

[katistrophik]

So does the buyer get a strike still ?

Spoiler

I need to learn these things, or what would be the point in coming here any more if I only  gave out misinformation ?

[repentatleisure1952]

Kat...

eBay has stated that npb cancellations will work the same way as the upi process.

So that would be a yes.

[imastawka]

Yes, they get a strike