buyer says item not received

[40andstillnaughty]

Hello..I recently posted a bunch of parcels on the same day..all domestic..some in boxes and some in added bags..about 7 in total..everyone got their parcel except for one person..I have only ever not received a parcel myself 3 times..all from overseas..maybe 1 domestic..Is it likely that only 1 parcel could be lost when I posted 7 at the one time..seems strange to me..there would be people who say they did not receive something just to get their money back..and we would never know because we cannot leave feedback about these buyers..

[the3coopers]

Somehow I think the DGL information is being ignored....maybe not what she wants to hear?

Maybe, or maybe the fact that nobody has explained what this mysterious DGL actually is.

It's a Dangerous Goods Licence. http://auspost.com.au/personal/dangerous-goods-personal.html

Here is the eBay page that refers to it. It doesn't seem to mention perfume, but that doesn't mean that it's exempt...

http://pages.ebay.com.au/help/policies/hazardous-materials.html

[lyndal1838]

Point taken Coops.  I guess it was assumed that the OP knew what it was because she is selling perfume.  If she did not know she should have asked when it was pointed out that she was not quoting it on the listings.

BTW most perfumes are termed dangerous goods so I think Australia Post requires the declaration for all of them to avoid any confusion.

[the3coopers]

BTW most perfumes are termed dangerous goods so I think Australia Post requires the declaration for all of them to avoid any confusion.

I read somewhere ages ago that there was a "alcohol level" above which it was classified as dangerous. But I can't remember where I read that (maybe the AustPost guide?), and I am not sure how you could test it anyway.

I've never sold perfume and don't intend to, so I am not really 100% sure of the details about this. As you say, it's a lot easier just to class them all as dangerous.

[animecat2]

These older perfumes probably have a high alcohol content as they would be concentrated.

Doesn't realy matter if they do because if they contavene the AP DGL they shouldn't be posted .

Beside that why would anyone buy a Vintage perfume ? Perfumes have a shelf life and would most likely have changed from the original 'notes' to possibly something quite revolting.

For the bottle collector they might have some appeal , perhaps it's best to list them as a pick up.

[putney32]

Maybe, or maybe the fact that nobody has explained what this mysterious DGL actually is.

It's a Dangerous Goods Licence. http://auspost.com.au/personal/dangerous-goods-personal.html

Here is the eBay page that refers to it. It doesn't seem to mention perfume, but that doesn't mean that it's exempt...

http://pages.ebay.com.au/help/policies/hazardous-materials.html

admittedly coops I was just being a bit naughty deliberately not stating what a DGL was thinking the OP may say, 'what's that"?... showing she obv.1. didnt have one 2. didnt know about it.... as it is she obviously knows, and ignores.

i think

[lyndal1838]

I read somewhere ages ago that there was a "alcohol level" above which it was classified as dangerous. But I can't remember where I read that (maybe the AustPost guide?), and I am not sure how you could test it anyway.

I've never sold perfume and don't intend to, so I am not really 100% sure of the details about this. As you say, it's a lot easier just to class them all as dangerous.

Coops, new perfumes in their box will have the alcohol level listed, along with a symbol for flamability.  There is also something in the Dangerous Goods rules about perfumes under pressure...spray bottles etc. My licence has expired but even when it was current I was not involved with perfumes so I am a bit hazy on the rules, but I would think the OPs perfumes would all have to be treated as Dangerous as they no longer have their boxes and are mostly/all spay bottles.

[40andstillnaughty]

Hi All

I was not aware of the DGL and I will definately look into it..I have found a courier service to send the perfumes by road which I think might be the way to go about it..thankyou all so much for the advice..BTW there is a very big market for truly vintage perfumes and older perfumes rarely spoil...

Cass

[lyndal1838]

Cass, Do you mind me asking which courier you are using?  Do they know what you are sending?

Couriers also have to abide by the restrictions of the DGL and you will be asked to sign a declaration....if the courier is doing things correctly.

As an example, Australian Air Express will normally use air freight, but if they are made aware of what is in the parcel it will be sent by overnight road freight.

If the declaration on the satchel is not signed most couriers will err on the side of caution these days and send by road.

[tall_bearded]

“Registration is for your protection, you either pay for it or you refund/replace if a buyer says they did not receive their parcel”.

How many more times are you going to incorrectly advise both buyers and sellers on this point.

Buyers pays by PayPal. 

Seller packs the parcel which is addressed with label produced from importing the buyers address from eBay after verifying it is the same address as contained on PayPal.  Therefore there is no issue as to whether it was sent to the correct address.

It is sent by regular parcel post with a coded label produced by the Aust Post counter staff, which is affixed to the parcel and the seller is provided with a receipt which provides details as to the postage paid and the postcode to which the item was sent.  Therefore there is no issue as to the fact it was sent.

Buyer says the item was never received.  

The reason why the postal label contains a bar code is so that Aust Post can record the parcel into and out of the system, and on the basis of those records, advise the parcel was delivered.

Buyer puts in a PayPal claim.

Because it was sent regular post, PayPal finds for the buyer.

Seller disputes the decision.

Once the decision is disputed, what PayPal decides it will accept as proof of postage becomes irrelevant.  Instead what is now relevant is what the judicial process says is proof sufficient to prove postage, and on the basis of the facts as provided, unless PayPal has proof the seller is lying and the onus is on PayPal to prove the seller is lying,  then the finding will almost certainly be it was posted and posted to the correct address.

Outcome PayPal’s decision is reversed.

That is, this is the new eBay, populated by savvy sellers who have at least basic qualifications in business studies, which includes a commercial law component, seller know their rights and not afraid to assert them.

Extract from PayPal document headed “Proof of Shipping”

Buyers and sellers, at the very least, must provide documentation that includes the date the item was sent, plus one of:

An official acceptance by the shipper, such as a postmark or online status (status that shows the item was delivered is also acceptable)

The recipient's delivery address showing at least the state, city and postcode (or international equivalent)

A receipt from Australia Post showing at least the recipient's suburb, city or postcode (or international equivalent)

[at_wicks_end]

Wow, lots of baiting going on in this thread....................  not a good look.