buyer wants a refund on item after I’ve already sent it

[killjoykaitlin]

A buyer who purchased one of my items messaged me saying they wish to cancel the order and get a refund as their son has purchased items via their eBay account without their permission. I’ve already sent the item with tracking included. How do I go about this? Do I refund them and lose the item I’ve sent as well as lose money from the postage or do they take it up with eBay?

[padi*0409]

Message them and tell them you are happy to refund (less postage costs) after it is returned to you.

[gutterpunkz05]

You could also point out to them that they are responsible for the security of their ebay account

[eol-products]

One thing you can try is tell them if they put a cross through their name and write RTS (return to sender) which will save return postage costs. 

[padi*0409]

I could be wrong here, but as far as I know the return tracking isn't valid if RTS is used, not so much a problem for the seller if the buyer actually sends it back but it could be a problem for the buyer not being able to prove the return delivery.

[padi*0409]

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@eol-products wrote:

One thing you can try is tell them if they put a cross through their name and write RTS (return to sender) which will save return postage costs. 

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I just did a bit of research on that, and it appears that AP will charge the seller for the return delivery before they can pick the parcel up.

[jellybirddesigns]

Tell them to return for a refund, less postage cost. Item itself must be unopened/unused, otherwise a deduction in value will be applied.

If Aus Post somehow put a return postage charge onto you, then tell the buyer that too will be deducted from the refund.

At the end of the day, you have sent out in good faith and should not be responsible for any loss incurred.

[designers*n*more]

The child bought the item....how many times have we heard that one!!  I like the ones where "my 3yo bought it". Like a 3yo knows to enter a bid/BIN and then confirm it as well!

[paper-jack]

and don't forget the " my cat jumped on the keyboard" excuse, more likely to play Chopsticks than negotiate Ebay. Although some cats are more cunning that 3yos.

[sandypebbles]

Or the one that went through the whole buying/confirming/paying.PayPal by pants dialing