@black*poppy wrote:
I had to cancel a transaction the other day because I stuffed up with a sale... long story but I went on live chat to check about cancelling the sale so I could relist it for this buyer.... this is pasted from the transcript:
"Yes you can cancel the transaction without getting a defect as long as you don't use the out of stock option or don't post to buyer's location."
So I chose the option "Buyer and I disagreed over terms" which was kind of true anyway, except it wasn't adversarial like "disagreed" implies... anyway, the buyer agreed to the cancellation and I didn't get a defect.
In the OP's case, maybe this option is a much better choice than "Don't post to buyer's location" as I think this is just as true, and you won't get a defect you don't deserve.
It was also quite good having this in writing should I have needed to appeal for defect removal.
Also, I would do as Sheep has said. To eliminate international postage, you need to do more than simply select the option of "No International Postage", you also need to go in and specifically select all the countries that you don't ship to, even if it's all of them. Stupid, I know.
OK have thought long & not so hard about mine.
I always believe the simple truth is the way to go - seems to ease the way a bit - also like 'sorry' - can do that quite well - even with OH - ( though not used often as I am always - you know ).
Sold an item to a very nice gentleman - around the $70 mark.
To my despair - I could not - have not - & - probably will not - find it.
Organised I am in so many ways - but this one eludes me.
With great hesitation I emailed the gentleman & told him the truth - I can not find it - I am so sorry.
I offered only what was right - a full immediate refund - with further apologies - saying - if I ever found it - I would give him first refusal - at a discount - of course.
Having done the total refund - there in my 'awaiting payment' was this item - sitting there staring at me - with 'View PayPal Transaction' - so I stared right back.
The item sat there for - I cannot remember - maybe the 30 days or whatever - then guess what - yep - disappeared.
I did not attempt a 'cancel' thingo as the whole event was solved between the understanding buyer & myself - the ditsy seller.
What 'defect'.
What makes me think eBay has to know all my business.?????????
was trying to do this face. Anyway if anyone knows how to get this sale cancelled without a defect Id be estatic (need more coffee)
