on 07-12-2018 04:26 PM
Hi All,
I am courious about how ebay plus listing are selected.
I am a seller and would like all my listing to be flagged as ebay plus.
I chatted with an ebay representative about this and they could not shed an light on the situation.
The response was ebay plus listing are pick at random. Text from transcript "It's randomly picked as you have mentioned."
Example 1 Similar items
Item 223270123803 No ebay plus (Postage Extra) | Item 223270120969 ebay plus (Free Shipping)
Example 2 Similar items
Item 223112374061 ebay plus (Postage Extra) | Item 222808919939 ebay plus (Free Shipping)
I meet all the requirement below on all my listings.
"These are some of the criteria that will help your listings quality for eBay Plus:
Soo basicly I could be disadvantaged sales wise if my competition has ebay plus and I dont for the identical item and they are randomly selected for ebay plus and I am not.
I cant seem to find any linking factors between selected ebay plus or not seletced.
Any extra light on this will be greatly helped 🙂
Thanks
on 07-12-2018 05:50 PM
Read the fine print. I did a while back and decided I wouldn't touch it with a barge pole.
on 07-12-2018 05:57 PM
The plus listings are choosen randomly by ebay as I understand it.
From a buyer's point of view I would not touch it but it may be an advantage for sellers.....you would have to read the fine print and decide for yourself.
on 07-12-2018 06:10 PM
on 07-12-2018 07:35 PM
@a_bee_c wrote:
Why random though? Who gets to pick? What is the selection based on?
Please note that eBay may include or remove sellers from participation in eBay Plus at its absolute discretion.
https://www.ebay.com.au/help/selling/listings/creating-managing-listings/selling-ebay-plus?id=4756
on 07-12-2018 08:14 PM
@a_bee_c wrote:
Soo basicly I could be disadvantaged sales wise if my competition has ebay plus and I dont for the identical item and they are randomly selected for ebay plus and I am not.
There is no way the selection is random, as that simply wouldn't make good business sense for ebay - it may be impossible to guarantee items are selected, but there are some factors that will help. (Note, I have no interest in my items qualifying for plus, but I have had a bit of a look at which listings have qualified and which ones haven't, purely out of curiosity).
With my own items, I have a separate postage charge so none of mine are listed with 'free postage'. Most of my items range in price between $3-$50. The cheapest item eBay put plus on is $16, but every single listing I have that is above that in price has eBay plus (I offer free postage on all additional items - having additional postage costs resulting in listings not qualifying for plus is new, though, and I suspect it's because not long after it was introduced, there were a few sellers who figured out that if they listed an item at a certain price, with $8 postage but the postage cost accruing for each item purchased, ebay would cover the postage cost for plus members, so they advised people to join and then buy. This allowed them to list items at a very good price, and make a killing on the postage component, because they were letter rate items. They listed highly desirable items and when I looked at their sales history, let's just say they did more in a week or so than my entire annual turnover - I actually kind of felt bad for eBay, for once).
Another seller who has items in the same category as me, with items ranging from around $5-$40, has Plus on every single one of their listings. they key difference is that they offer free post.
We both accept returns, and we both have an extremely low rate of returns.
If you go to any eBay category and just look at the main results, take a look at the number of items available in total, then refine it to only show items with ebay plus. Then refine it to only show items with free post. I found roughly two thirds of plus listings were already free post. Another thing you can look at, though it's a bit harder, is to show only eBay plus items, and have the sort order as price + postage lowest first. Do this in your, and other, categories, and take not of the cheapest item pricfe where postage is a separate cost.
For your items specifically, I suspect due to the higher initial postage cost, the items may be deemed "bulky" by eBay's standard. Your $17 postage ones don't qualify, but your $12 ones do.
on 07-12-2018 10:52 PM
on 07-12-2018 11:34 PM
@a_bee_c wrote:
And the examples I gave in the initial comment both are of low value and the one with higher value shipping cost added on to the sale has eBay plus and the lower cost shipping add on does not. Doesn’t make sense.
On the first example, the price is under $15, on the second example, the price is over $15 (which I mention because $15 seems to be around the dividing line from my observations - as I mentioned, item price definitely makes a difference when there is postage listed separately. If it's free post then there's no part of the cost ebay has to cover, so item price plays less of a role if you have free post.
If eBay has to pay for postage on a plus purchase, they probably have data to support the price range they decided on, eg maybe people think more carefully about $15+ purchases, or are less inclined to return them for whatever reason.
on 08-12-2018 09:56 AM
Personally, as a buyer I don't care a hoot about whether the item is marked "eBay Plus" or not, it makes no difference to me at all, I never notice or look for this. If I want to buy something I do.
As a Seller, I don't offer free postage and don't want returns, I think that any buyer who goes out of their way to choose Ebay Plus, may be just the very ones I would like to avoid....eg..the ones who expect everything for free, and if they don't like the product or change their mind, expect the Seller to pay to get it back, which I believe can be up to 30 days later, (after they have used your item, damaged your item or whatever) The rule to have to offer no extra postage on additional items, leaves me speechless, so the seller should be out of pocket for this? I don't believe any of these schemes set up by eBay are any benefit to Sellers, but that is just my opinion.
Take the one "guaranteed delivery in 4 days" and "guaranteed posting in one day" I coudn't even contemplate those without a very good and reliable crystal ball. The only thing "quick" that I can see, is a quick way to get into trouble with eBay for failing to deliver on these.
on 08-12-2018 12:33 PM
@shoppingbag* wrote:
As a Seller, I don't offer free postage and don't want returns, I think that any buyer who goes out of their way to choose Ebay Plus, may be just the very ones I would like to avoid....eg..the ones who expect everything for free, and if they don't like the product or change their mind, expect the Seller to pay to get it back, which I believe can be up to 30 days later, (after they have used your item, damaged your item or whatever)
I am one of those buyers you would like to avoid because I choose Ebay Plus - but would consider myself a good buyer and choose Ebay Plus because of the advantages it provides to me not because, as you suggest, I expect everything for free, and if they don't like the product or change their mind, expect the Seller to pay to get it back .
Most of the items I have purchased since I joined in August have had additional postage - paid by Ebay - thank you Ebay.
In 17 years buying online I have made one request for a return (this year). The fault was with the product and Ebay paid for the return not the seller.
Ebay Plus will benefit some sellers (by making making some products cheaper for buyers with Ebay picking up some of the tab and therefore potentially raising sales) and benefit some buyers (by reducing the outlay). It's a marketing strategy by Ebay and to brand all buyers who choose it as expecting everything for free is a bit harsh (I think).