More Knowledge. More Possibilities.
Seller Centre has answers you can trust for all your selling questions.
Forum Posts
Buyer wants a return as pants too short
Hi - Sold a pair of hiking pants which the buyer now wants to return as the legs are too short - he says "You should have absolutely made it clearer these pants were short leg - I'm 6 foot tall, and they came to just below my knee. Not happy" . - how...
Yet more shipping price changes
my post business just sent me an email that basically says no more discounts for rural destinations. Here's the link: https://image.email.auspost.com.au/lib/fe6415707c66047a7215/m/4/4d1db2af-c956-4729-80fd-dfea5d0426ac.pdf I mostly ship large letters...
how can I cancel an item that I have listed ?
How can i cancell an item that i have listed. Why is it so hard to delete??
Please remind me
Just had to cancel an order as the item was not supposed to be available and yet a buyer was able to purchase.Anwyay, at the confirmation screen it says the buyer has 10 days to confirm the cancellation. I havent had to do a cancellation for more tha...
Was September 2018 horrible for many others too?
Hello all, I'm just curious as my monthly sales average are usually within a 5% range and here I am on the 30th September and I'm down 48.9% this month. I've done nothing differently this month. Is this happening to others as well? Take Care - Jo
Updated Australia Post preparid satchel prices
For those sellers who use the prepaid AusPost red satchels, here is the price list that came into effect on Monday (it's hard to find this info on the AP website, esp for single satchels).
New Seller Dashboard is STUPID BEYOND BELIEF !!
Seriously.. who is the moron ebay official who decided on the new ebay seller dashboard ??.. as they say if it aint broke THEN DON'T FIX IT !!... before, I had all the information I needed as a seller all conveniently laid out on one easy page in the...
Resolved! Returning an item
A seller wants to return an item. It's my fault i said it was an ipad 6th gen when it's an ipad 5th gen and gave him a full refund.However i asked him to keep the box incase he wanted a refund. Now he says he wants to charge me for a new box.What are...
Resolved! Can i offer free samples in my ebay listing?
We are launching a new product and would like to offer free samples. Is there any way that we can do this within our listing. Also does anyone know how to put text overlay on an ebay listing photograph?
More on ebay promos
Here's a bit of ebay 'logic' for you :- Wanted to take advantage of this particular one - Promotional offersAustralia$0 Insertion & Final Value FeesPay no Insertion and Final Value Fees on any items you list & sell.opens in a new window or tabStart:4...
Slow customs lately, anyone?
I have a package coming EMS (that's . . . express) from Japan. It arrived here from Tokyo on Saturday and it's now been sitting in customs for five. freaking. days. They didn't even scan it in as arrived until today (even though I called AP on Tuesda...
Fake - Rainbow Rose seeds
Warning dont buy the Rainbow Rose Seeds that a few sellers have. The are fake, dont waste your money. For one thing hybrid Roses will not come true from seed. Thats how we get new colours in Roses. If you grow any Roses from seeds (except species) yo...
how to make an offer with a discount for multiple tems on separate listings
I have a buyer who says they want to buy approx 25 different items all in separate listings. How can I make an offer for all the items combined? I want to give them free postage plus a discount.Any help is much appreciated
Now forced auto-relists, even when un-checked
I am starting to think that ebay has lost its mind. Last month seemed to be one maddening new automatic, arbitrary thing after another foisted on us. Now, on the first evening of October, I've just (hopefully) finished putting right the newest blood-...
Resolved! How to bulk edit postage times in listings - please help
Please help. I need to temporarily adjust my postage time from 5 to 10 days (due to an unexpected trip for family reasons). Is there an easy way to do it? I've had a look in seller hub, but couldn't find anything. TIA
